Tender for a Framework Agreement on the delivery of Enterprise Service Management related services

Danmarks Nationalbank

Danmarks Nationalbank (the contracting authority) is the central bank of Denmark, which is an independent selfgoverning institution established by law. Danmarks Nationalbank's purpose is to ensure stable prices, safe payments and a stable financial system. This contract notice intends to establish a Services Framework Agreement with a Service Provider on the delivery of Enterprise Service Management related Services. The existing Enterprise Service Management is based on ServiceNow (“DN ServiceNow”), and it went live in production June 2018. Users on the platform are comprised of personnel from the Danmarks Nationalbank as well as personnel from external service providers contracted to handle services on an array of platforms. The Customer currently has four instances: DEV, TEST, PREPROD and PROD and also intends to keep these going forward.

Deadline

Fristen for modtagelse af bud var på 2022-02-14. Indkøbet blev offentliggjort på 2022-01-12.

Leverandører

Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:

• Deloitte Statsautoriseret Revisionspartnerselskab

Hvem?

• Danmarks Nationalbank

Hvad?

Hvor?

• Danmark › Hovedstaden

Indkøbshistorik

Dato	Dokument
2022-01-12	Udbudsbekendtgørelse
2022-09-29	Bekendtgørelse om indgåede kontrakter

Udbudsbekendtgørelse (2022-01-12)
Objekt
Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Referencenummer: TS-200071
Kort beskrivelse:

Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support 📦
Yderligere CPV-kode: Programpakker og informationssystemer 📦
Sted for udførelsen
NUTS-region: Hovedstaden 🏙️

Procedure
Procedureform: Udbud med forhandling
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Offentligretligt organ
Navn på ordregivende myndighed: Danmarks Nationalbank
Postadresse: Langelinie Allé 47
Postnummer: 2100
Postby: København Ø
Kontakt
Internetadresse: https://www.nationalbanken.dk/en 🌏
E-mail: jtb@nationalbanken.dk 📧
Telefon: +45 33636069 📞
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=320930&B=KA 🌏
URL til deltagelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=320930&B=KA 🌏

Reference
Datoer
Afsendelsesdato: 2022-01-12 📅
Tilbudsfrist: 2022-02-14 📅
Offentliggørelsesdato: 2022-01-17 📅
Identifikatorer
Bekendtgørelsesnummer: 2022/S 011-024060
EUT-S-nummer: 11
Yderligere oplysninger

II.1.5) and II.2.6): The estimated value is 102.5 Million DKK, and is based on expectations of future purchase. The total maximum value is DKK 110.000.000. The difference is due to uncertainty of the final value of the framework agreement. Tenderers are not guaranteed any minimum purchase. II.2.7) The indicated term will commence on the Transition Date 1. December 2022.

Objekt
Omfanget af udbuddet
Anslået samlet værdi: 110 000 000 DKK 💰
Kort beskrivelse:

Scope

Scope of the tender is the following main elements, based on ServiceNow or similiar:

• Now platform

• Incident management

• Change enabling

• Problem management

• Release management

• Feature management

• Contract management

• Certificate management

• Case management

• CSM Partner portal

• Employee Center

• Multi data source CMDB and Discovery

• Integrations to third-party solutions

Customisations

The Customer generally aims to leverage the out-of-the-box functionality provided by ServiceNow to the greatest extent possible. However, in a number of areas it has been necessary to implement customisations, namely:

• Multivendor support. Flexible least privileged access functionality enabling a given external service provider to access records and/or configuration items related to the services contracted to that company, while preventing users from that company from accessing records related to services handled by other service providers. User from the Customer are able to make any given record available for service providers not normally able to access it.

• Change management customisations enable distributed and scaled approval governance based upon selected service, automatically created tasks for implement and review states support operation and accountability

• CSM partner portal contains functionality enabling external service providers to view and manage own backend users through the partner portal

• Release management is built based upon an existing stub of functionality with bespoke functionality and extended as a bespoke solution.

• Certificate management is built as a bespoke application from scratch. The application is used to manage an array of certificate types used by the Customer and to trigger renewal workflows for expiring certificates.

• Service management integration engine is largely built from scratch to be used for integration to third party service management solutions based upon the REST API.

Purpose of the agreement

The Customer intends to enter into a four-year agreement regarding an enterprise service management platform, encompassing:

Licenses

• CSM: Standard

• ITSM: Standard with the addition of Performance Analytics

• ITOM: Discovery

• Two additional non-production instances

Anslået værdi uden moms: 102 500 000 DKK 💰
Varighed: 48 måneder
Beskrivelse af mulighederne:

IRM Standard

UCF access

IT Service Management Professional

HR Service Delivery Standard

Security Operations Standard

Security Operations Professional

IT Business Management Standard

Legal Service Delivery

Yderligere oplysninger:

Tenderers are not guaranteed any minimum purchase.

II.2.7) The indicated term will commence on the Transition Date 1. December 2022.

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Økonomisk og finansiel stilling:

The candidate must submit the European Single Procurement Document ("ESPD") with the following information:

The candidate's total annual turnover in the three latest financial years available

If the candidate relies on the economic and financial capacity of other entities in relation to the fulfilment of minimum requirements, see below, the candidate and the entities in question will be required by the contracting entity to undertake joint and several liability for the performance of the framework agreement.

The ESPD serves as provisional documentation that the candidate fulfils the minimum suitability requirements in respect of economic and financial capacity.

Before the award decision is made, the tenderer to whom the contracting entity intends to award the framework agreement must submit documentation that the information stated in the ESPD is accurate.

Upon the contracting entity's request, the following documentation of economic and financial capacity must be submitted:

A statement regarding the operator's total turnover in the three most recent annual reports/financial statements available, depending on when the operator was set up or started trading, if the figures for this turnover are available. For groups of operators (e.g. a consortium), the information in the three most recent annual reports/financial statements available must be submitted for each participating operator in the group. Where an operator relies on the economic and financial capacity of other entities (e.g. a parent company, a sister company or a subcontractor), information for such other entities must be provided as well.

Mindstekrav til niveauet:

As a minimum requirement, a total annual turnover of at least DKK 75 million is required in each of the three latest annual reports/financial statements available. If the candidate relies on the capacities of other entities, the turnover is to be calculated as the total turnover of the candidate and such other entities in each of the three latest annual reports/financial statements available. For groups of operators (e.g. a consortium), the turnover is calculated as the total turnover of the operators in each of the three latest annual reports/financial statements available. The information is to be stated in section IV.B of the ESPD.

Teknisk og faglig kompetence:

The candidate must submit the ESPD with the following information:

A list of the 5 most significant comparable services, see sections II.1.4) and II.2.4), that the candidate has carried out in the latest 3 years before the expiry of the deadline for application.

Only references relating to services carried out at the time of application will be given importance in the evaluation of which candidates have documented the most relevant deliveries, see section II.2.9) and in the evaluation of whether the minimum requirements regarding technical and professional capacity have been complied with, see below. Hence, in the case of an ongoing task, only the part of the services already performed at the time of application will be included in the evaluation of the reference.

Each reference is requested to include a brief description of the deliveries made. The description of the delivery should include a clear description of the services set out in sections II.1.4) and II.2.4) to which the delivery related and the candidate's role(s) in the performance of the delivery. The reference is furthermore requested to include the financial value of the delivery (amount), the date of delivery and the name of the customer (recipient).

When indicating the date of the delivery, the candidate is requested to indicate the date of commencement and finalisation of the delivery. If this is not possible, for example if the tasks were performed on a continuous basis under a framework agreement, the candidate is asked to indicate how the date is specified.

No more than 5 references may be stated, irrespective of whether the candidate is a single operator, whether the candidate relies on the technical capacity of other entities, or is a group of operators (e.g. a consortium).

If the candidate relies on the professional experience of other entities for the performance of specific parts of the services comprised by the framework agreement, see section II.2.4), such specific parts of the services under the framework agreement must be performed by the entity on which the candidate relies.

The ESPD serves as provisional documentation of the candidate's compliance with the selection criterion, see section II.2.9).

Before the award decision is made, the tenderer to whom the contracting entity intends to award the framework agreement must submit documentation that the information stated in the ESPD is accurate.

No additional documentation of technical and professional capacity will be required from the candidate. However, the contracting entity reserves the right to contact the candidate or the customer stated in the reference for verification of the information stated in the reference, including the dates of the reference indicated.

Mindstekrav til niveauet:

No minimum level of technical and professional ability is required. However, the contracting entity reserves the right to contact the candidate or the customer stated in the reference for verification of the information stated in the reference, including the dates of the reference indicated.

Kontraktens udførelse
Betingelser for opfyldelse af kontrakten:

The framework agreement has incorporated the corporate social responsibility considerations, as appropriate, as laid down in the conventions on the basis of which the principles of the UN Global Compact are worded and as laid down in the OECD Guidelines for Multinational Enterprises.

The framework agreement lays down requirements on compliance with the law on processing of personal data.

The framework agreement contains requirements that relevant staff handling tasks in connection with the performance of the framework agreement must be able to pass security clearance.

If the framework agreement is awarded to a group of operators (such as a consortium), the participants of the group must undertake joint and several liability and appoint a joint representative.

Procedure
Retsgrundlag: 32014L0024
Påtænkt antal ansøgere: 4
Objektive kriterier for udvælgelse af det begrænsede antal ansøgere:

The shortlisting of candidates invited to tender will be based on an evaluation of which candidates have documented the most relevant deliveries, see section III.1.3), of the services covered by the framework agreement, see the description in sections II.1.4) and II.2.4).

The evaluation of the most relevant deliveries will be made on the basis of the extent to which the references document experience with delivery of comparable services to a similar customer, as follows:

• Experience with delivering of similar services to a mature undertaking in a regulated industry, e.g. pharma, finance or fast-moving consumer goods, with high focus on security and stability

• Experience with delivering services related to Enterprise Service Management, e.g. service desk, development, release management and test management

• Experience with ensuring the delivery of PaaS of an Enterprise Service Management, e.g. consulting services, licenses, partner-relation (ServiceNow or similar)

In the evaluation of which candidates have documented the most relevant deliveries of comparable services, the extent to which the references, in total, document relevant experience in delivering the services specifically required will be considered.

Tidspunkt for modtagelse af tilbud: 12:00
Dato for afsendelse af opfordringer: 2022-02-28 📅
Sprog, på hvilke bud eller ansøgninger om deltagelse kan indgives: engelsk 🗣️
Tilbuddets gyldighedsperiode: 3 måneder

Ordregivende myndighed
Identitet
Nationalt registreringsnummer: 61092919
Kontakt
Enhed: DN - Jeanett Brurås
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=320930&B=KA 🌏

Reference
Yderligere oplysninger
Anslået tidsplan for offentliggørelse af efterfølgende bekendtgørelser: Primo 2025

Participation in the tendering procedure may only take place by electronic means via the electronic tendering system used by the contracting entity, see the address set out in section I.3). For access to the procurement documents, the candidate must be registered or register as a user.

If the application contains several versions of the same document, the latest uploaded version will apply.

All communication in connection with the tender procedure, including questions and answers, must take place through the electronic tendering system. Questions must be submitted not later than 31 January 2022. Questions asked after this date will be answered if they are received in time for the contracting entity to provide the information required and communicate the answers not later than six days before expiry of the application deadline. Questions received later than six days before expiry of the deadline cannot expect to be answered unless the deadline is also postponed.

Interested operators are requested to keep updated via the electronic tendering system. If the candidate encounters problems with the system, please contact support by e-mail, dksupport@eu-supply.com, or telephone (+45) 70 20 80 14.

-o0o-

The candidate must as its application submit an ESPD as preliminary documentation of the circumstances set out in section 148(1), paras 1-3 of the Danish Public Procurement Act (udbudsloven). It is not necessary for the Candidate to sign the ESPD document. For groups of operators (e.g. a consortium), a separate ESPD must be submitted for each participating operator. Where the Candidate is a group of operators, the ESPD document of each participant in the group must be signed by the participant in question. The Candidate heading the group and submitting the application is not required to sign its ESPD document. If the candidate relies on the capacities of other entities, an ESPD must be submitted for and signed by each of the entities on which it relies.

In this procedure, the candidate may rely on the technical and/or financial capacity of other operators to fulfil the suitability requirements stated in section III.1.2) and III.1.3), including for the purpose of selection, see section II.2.9). The operator(s) making its/their technical and/or financial capacity available to the candidate must sign a letter of commitment, see further in the tender specifications. The form is enclosed as an attachment to the tender specifications.

The candidate must also submit a letter of commitment in which the entity/entities on which the candidate relies has/have undertaken joint and several liability with the candidate if the candidate is awarded the framework agreement. The form is enclosed as an attachment to the tender specifications.

The candidate will be excluded from participation in the tender procedure if the candidate is subject to the compulsory grounds for exclusion set out in sections 135 and 136 of the Danish Public Procurement Act, unless the candidate has submitted sufficient documentation of its reliability in accordance with section 138 of the Danish Public Procurement Act.

Further information:

As regards section II.2.9) it should be noted that each candidate may only submit one application for prequalification.

The contracting entity may use the procedure of section 159(5) of the Danish Public Procurement Act in the event that applications or tenders do not comply with the formal requirements of the procurement documents.

Before the award decision is made, the tenderer to whom the contracting entity intends to award the framework agreement must provide documentation of the information submitted in the ESPD pursuant to sections 151-152, cf. section 153 of the Danish Public Procurement Act.

It is expected to be held one round of negotiations medio May 2022. For further information on the process of the negotiations, reference is made to the tender specifications and the related Annexes B and C.

Supplerende oplysninger
Gennemgå organ
Navn: Klagenævnet for Udbud
Postadresse: Nævnenes Hus, Toldboden 2
Postby: Viborg
Postnummer: 8800
Land: Danmark 🇩🇰
Telefon: +45 72405600 📞
E-mail: klfu@naevneneshus.dk 📧
Internetadresse: https://klfu.naevneneshus.dk/ 🌏
Oplysninger om frister for klageprocedurer:

Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk), the following deadlines apply to the lodging of complaints:

Complaints for not having been selected must be submitted to the Danish Complaints Board for Public Procurement before the expiry of 20 calendar days, see section 7(1) of the Act, from the day after submission of notification to the candidates concerned of the identity of the successful tenderer where the notification is accompanied by an explanation of the grounds for the decision in accordance with section 2(1), para (1) of the Act and section 171(2) of the Danish Public Procurement Act.

In other situations, complaints of award procedures, see section 7(2) of the Act, must be lodged with the Danish Complaints Board for Public Procurement before the expiry of:

1) 45 calendar days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has entered into a contract. The deadline is calculated from the day after the day when the notice was published.

2) 30 calendar days calculated from the day after the day when the contracting entity has notified the candidates concerned that a contract based on a framework agreement with reopening of competition or a dynamic purchasing system has been entered into where the notification has included an explanation of the relevant grounds for the decision.

3) 6 months after the contracting entity entered into a framework agreement calculated from the day after the day when the contracting entity notified the candidates and tenderers concerned, see section 2(2) of the Act and section 171(4) of the Danish Public Procurement Act.

4) 20 calendar days calculated from the day after the contracting entity has submitted notification of its decision, see section 185(2) of the Danish Public Procurement Act.

Not later than at the time of lodging a complaint with the Danish Complaints Board for Public Procurement, the complainant must notify the contracting entity in writing that a complaint has been lodged with the Danish Complaints Board for Public Procurement and whether the appeal was lodged during the standstill period, see section 6(4) of the Act. In cases where the complaint was not lodged within the standstill period, the complainant must furthermore indicate whether a suspensory effect of the complaint has been requested, see section 12(1) of the Act.

The e-mail address of the Complaints Board for Public Procurement is set out in section VI.4.1.

The Complaints Board’s own complaints procedure is available at https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/vejledning/

Organ med ansvar for mæglingsprocedurer
Navn: There is no such organ
Postby: Copenhagen
Kilde: OJS 2022/S 011-024060 (2022-01-12)

Bekendtgørelse om indgåede kontrakter (2022-09-29)
Objekt
Omfanget af udbuddet
Den samlede værdi af udbuddet: 60 815 839 DKK 💰
Bekendtgørelsens metadata
Dokumenttype: Bekendtgørelse om indgåede kontrakter

Procedure
Bud-type: Finder ikke anvendelse

Reference
Datoer
Afsendelsesdato: 2022-09-29 📅
Offentliggørelsesdato: 2022-10-04 📅
Identifikatorer
Bekendtgørelsesnummer: 2022/S 191-541827
Henviser til bekendtgørelse: 2022/S 011-024060
EUT-S-nummer: 191
Yderligere oplysninger

II.2.7) The indicated term will commence on the Transition Date 1. December 2022.

Procedure
Kriterier for tildeling
Kvalitetskriterium (navn): Transition plan, including processes
Kvalitetskriterium (vægtning): 10
Kvalitetskriterium (navn): Key personnel
Kvalitetskriterium (vægtning): 40
Kvalitetskriterium (navn): Security
Kvalitetskriterium (vægtning): 15
Pris (justeringskoefficient): 35

Tildeling af kontrakt
Dato for kontraktindgåelse: 2022-08-30 📅
Navn: Deloitte Statsautoriseret Revisionspartnerselskab
Nationalt registreringsnummer: 33963556
Postadresse: Weidekampsgade 6
Postby: København S
Postnummer: 2300
Land: Danmark 🇩🇰
Byen København 🏙️
Internetadresse: http://www.deloitte.dk 🌏
Den samlede værdi af udbuddet: 53 315 839 DKK 💰
Oplysninger om udbud
Antal modtagne bud: 3
Kilde: OJS 2022/S 191-541827 (2022-09-29)

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