Acquisition of a Voice Broadcast solution
1: Background and purpose with the solution
The Danish National Police need to acquire a new solution to replace the current Voice Broadcast solution.
The Danish National Police acquires the solution on behalf of the users, which among other includes the National Emergency Response Centre (NBC), the National Situations and Operations Center (NSIOC), the National Operational Staff (NOST) and all the police districts, including, Greenland and the Faroe Islands. The solution will serve as a critical communication platform for national and international security incidents and emergencies.
The solution will contribute to realize three strategic objectives:
1. Fast, secure and effective information and communication with and between police districts
2. Fast, secure and effective communication with external partners
3. Integration with the new dispatch system in the Danish National Police (POLDISP).
The Danish National Police wants a solution based on Software as a Service, which is already used in organisations comparable to the Danish National Police and that can be integrated with other systems. The solution will be used collectively for communication with approximately 10,000 – 12,000 police employees. About 60 people are expected to access the solution as administrators and it is expected that about 500 users will use the solution for communication. Furthermore, it is expected to use the solution across 20-25 organisational units.
The solution must support the following overall needs:
Functionality: The Users need to communicate and send out messages, both within the police and to external partners, via SMS, e-mail or voice mail. Some messages/calls require response options so that users can see who and how many people responded.
Overview: The solution must provide a quick overview of sent messages – Who has received the message and responded?
Operation: The solution must be easy and intuitive to use. An operator shall be able to send messages quickly and efficiently after a simple introduction to the solution.
The solution must support the call for civilian employees in specific situations with a response option.
Coordination: The solution must support coordination with internal as well as external
trusted partners.
Integration: The solution must be able to function with and integrate with the existing
dispatch system (POLDISP).
Documentation: The solution must include functionality for logging and documentation of
messages and responses.
2: Main services. This tender includes acquisition of the following main services:
A. Implementation and integration: The solution is made available to the National Police as a Software as a Service including continuously maintenance of the solution and integrations (e.g. new versions, releases, patches and bug fixes).
The supplier must support the integration to POLDISP.
B. Support: The supplier must provide ongoing support for the solution.
C. Training: The supplier must provide training material and training of super users. The training material must enable the Danish National Police to train other users in the solution.
D. Consultancy services or other services provided on an hourly basis: During the contract period, the supplier must provide consultancy services, e.g. in technical assistance for configuring future integrations at the customer's request and the scope and services relating to the termination of the contract.
Deadline
Fristen for modtagelse af bud var på 2021-09-16.
Indkøbet blev offentliggjort på 2021-08-16.
Leverandører
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Indkøbshistorik
| Dato |
Dokument |
| 2021-08-16
|
Udbudsbekendtgørelse
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| 2022-07-08
|
Bekendtgørelse om indgåede kontrakter
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