Acquisition of a Voice Broadcast solution

Rigspolitiet

1: Background and purpose with the solution
The Danish National Police need to acquire a new solution to replace the current Voice Broadcast solution.
The Danish National Police acquires the solution on behalf of the users, which among other includes the National Emergency Response Centre (NBC), the National Situations and Operations Center (NSIOC), the National Operational Staff (NOST) and all the police districts, including, Greenland and the Faroe Islands. The solution will serve as a critical communication platform for national and international security incidents and emergencies.
The solution will contribute to realize three strategic objectives:
1. Fast, secure and effective information and communication with and between police districts
2. Fast, secure and effective communication with external partners
3. Integration with the new dispatch system in the Danish National Police (POLDISP).
The Danish National Police wants a solution based on Software as a Service, which is already used in organisations comparable to the Danish National Police and that can be integrated with other systems. The solution will be used collectively for communication with approximately 10,000 – 12,000 police employees. About 60 people are expected to access the solution as administrators and it is expected that about 500 users will use the solution for communication. Furthermore, it is expected to use the solution across 20-25 organisational units.
The solution must support the following overall needs:
Functionality: The Users need to communicate and send out messages, both within the police and to external partners, via SMS, e-mail or voice mail. Some messages/calls require response options so that users can see who and how many people responded.
Overview: The solution must provide a quick overview of sent messages – Who has received the message and responded?
Operation: The solution must be easy and intuitive to use. An operator shall be able to send messages quickly and efficiently after a simple introduction to the solution.
The solution must support the call for civilian employees in specific situations with a response option.
Coordination: The solution must support coordination with internal as well as external
trusted partners.
Integration: The solution must be able to function with and integrate with the existing
dispatch system (POLDISP).
Documentation: The solution must include functionality for logging and documentation of
messages and responses.
2: Main services. This tender includes acquisition of the following main services:
A. Implementation and integration: The solution is made available to the National Police as a Software as a Service including continuously maintenance of the solution and integrations (e.g. new versions, releases, patches and bug fixes).
The supplier must support the integration to POLDISP.
B. Support: The supplier must provide ongoing support for the solution.
C. Training: The supplier must provide training material and training of super users. The training material must enable the Danish National Police to train other users in the solution.
D. Consultancy services or other services provided on an hourly basis: During the contract period, the supplier must provide consultancy services, e.g. in technical assistance for configuring future integrations at the customer's request and the scope and services relating to the termination of the contract.

Deadline

Fristen for modtagelse af bud var på 2021-09-16. Indkøbet blev offentliggjort på 2021-08-16.

Leverandører

Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:

Hvem? Hvad? Hvor?
Indkøbshistorik
Dato Dokument
2021-08-16 Udbudsbekendtgørelse
2022-07-08 Bekendtgørelse om indgåede kontrakter
Udbudsbekendtgørelse (2021-08-16)
Objekt
Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Mængde eller omfang: 15000000.0020000000.00
Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support 📦

Procedure
Procedureform: Udbud efter forhandling
Bud-type: Uspecificeret
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Ministerium eller anden myndighed på nationalt plan eller forbundsplan
Navn på ordregivende myndighed: Rigspolitiet
Postadresse: Polititorvet 14
Postnummer: 1567
Postby: København V
Kontakt
Internetadresse: http://www.politi.dk/ 🌏
E-mail: mfe006@politi.dk 📧

Reference
Datoer
Afsendelsesdato: 2021-08-16 📅
Tilbudsfrist: 2021-09-16 📅
Offentliggørelsesdato: 2021-08-20 📅
Identifikatorer
Bekendtgørelsesnummer: 2021/S 161-425680
EUT-S-nummer: 161
Yderligere oplysninger
Participation in the tendering procedure may only take place by electronic means via the electronic tendering system used by the contracting entity, see the address set out in section I.3). For access to the procurement documents, the candidate must be registered or register as a user. If the application contains several versions of the same document, the latest uploaded version will apply. All communication in connection with the tender procedure, including questions and answers, must take place through the electronic tendering system. Questions must be submitted not later than 1 September 2021. Questions asked after this date will be answered if they are received in time for the contracting entity to provide the information required and communicate the answers not later than six days before expiry of the application deadline. Questions received later than six days before expiry of the deadline cannot expect to be answered unless the deadline is also postponed. Interested operators are requested to keep updated via the electronic tendering system. The contracting entity have prepared a prequalification questionnaire which candidates are strongly encouraged to use when submitting their applications. The questionnaire contains questions, forms and templates for providing information etc. in accordance with the requirements in this Contract Notice. However, it is emphasized that it is the sole responsibility of the candidate that the information provided fulfils the requirements. The questionnaire is available via electronic tender system or may be provided upon request from the contact point stated in section I.1) above. With reference to section II.2.1) please note that the amount is an estimate of the expected contract price for the implementation and 84 months of services, including the price of all options. With reference to section II.3) please note that the contract period is indefinitely with the possibility to terminate the contract. Upon termination the contracting entity, expect the need for a flexible transition period. With reference to section III.2.2) and III.2.3) please note that a candidate may rely on the economic and financial standing and/or technical and/or professional capacity of other entities, regardless of the legal nature of the links with the entities. If a candidate wants to rely on other entities and wishes that the capacity of other entities is taken into account when the contracting entity assesses the suitability of the candidate, the candidate must prove that the other entities will and shall put the relevant resources at the disposal of the candidate. A template for a declaration from the supporting entity to this effect is included in the prequalification questionnaire referred to above. With reference to section IV.1.1) please note, that this tender is conducted according to the negotiated procedure, cf. directive 2009/81/EC, article 26. The candidates who will be invited to submit tenders will receive further practical information regarding the negotiated procedure in the tender conditions provided after the prequalification. Tenderers are expressly made aware that the contracting entity reserves the right to conclude the tender procedure based on the initial offer without conducting any negotiations. With reference to section IV.1.2) please note, that each candidate can only submit one request for participation. If the same legal entity is a part of or in any other way participates in several applications, e.g. submits his own application and at the same time participates in a consortium which also applies, the candidates shall ensure that the same legal entity's participation does not provide for opportunity for mutual coordination of their applications and offers. The contracting entity reserves the right to request the candidates to establish and reassure that the same legal entity's participation does not threaten the transparency and distort competition between the tenderers. The contracting entity reserves the right - but is not obliged - to use remedies equal to the remedies provided for in Section 159(5) of the Danish Act no. 1564 of 15.12.2015, the Public Procurement Act, if applications or tenders do not fulfil the formalities of the procurement documents.
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Objekt
Omfanget af udbuddet
Kort beskrivelse:
1: Background and purpose with the solution
The Danish National Police need to acquire a new solution to replace the current Voice Broadcast solution.
The Danish National Police acquires the solution on behalf of the users, which among other includes the National Emergency Response Centre (NBC), the National Situations and Operations Center (NSIOC), the National Operational Staff (NOST) and all the police districts, including, Greenland and the Faroe Islands. The solution will serve as a critical communication platform for national and international security incidents and emergencies.
Vis mere
The solution will contribute to realize three strategic objectives:
1. Fast, secure and effective information and communication with and between police districts
2. Fast, secure and effective communication with external partners
3. Integration with the new dispatch system in the Danish National Police (POLDISP).
The Danish National Police wants a solution based on Software as a Service, which is already used in organisations comparable to the Danish National Police and that can be integrated with other systems. The solution will be used collectively for communication with approximately 10,000 – 12,000 police employees. About 60 people are expected to access the solution as administrators and it is expected that about 500 users will use the solution for communication. Furthermore, it is expected to use the solution across 20-25 organisational units.
Vis mere
The solution must support the following overall needs:
Functionality: The Users need to communicate and send out messages, both within the police and to external partners, via SMS, e-mail or voice mail. Some messages/calls require response options so that users can see who and how many people responded.
Overview: The solution must provide a quick overview of sent messages – Who has received the message and responded?
Operation: The solution must be easy and intuitive to use. An operator shall be able to send messages quickly and efficiently after a simple introduction to the solution.
The solution must support the call for civilian employees in specific situations with a response option.
Coordination: The solution must support coordination with internal as well as external
trusted partners.
Integration: The solution must be able to function with and integrate with the existing
dispatch system (POLDISP).
Documentation: The solution must include functionality for logging and documentation of
messages and responses.
2: Main services. This tender includes acquisition of the following main services:
A. Implementation and integration: The solution is made available to the National Police as a Software as a Service including continuously maintenance of the solution and integrations (e.g. new versions, releases, patches and bug fixes).
The supplier must support the integration to POLDISP.
B. Support: The supplier must provide ongoing support for the solution.
C. Training: The supplier must provide training material and training of super users. The training material must enable the Danish National Police to train other users in the solution.
D. Consultancy services or other services provided on an hourly basis: During the contract period, the supplier must provide consultancy services, e.g. in technical assistance for configuring future integrations at the customer's request and the scope and services relating to the termination of the contract.
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Anslået værdi uden moms: 15 000 000 💰
20 000 000 💰
Varighed: 84 måneder
Sted for udførelsen
Hovedsted eller sted for udførelsen: København

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Egnethed til at udøve det erhverv:
When submitting the offer (but not the request for participation/pre-qualification), the tenderer must submit a declaration stating that the tenderer (1) is not subject to any of the reasons for exclusions mentioned in directive 2009/81/EC, art. 39 (1) as well as the reasons for exclusion mentioned in directive 2009/81/EC, art. 39 (2), a)-e) and h) and (2) to which degree the tenderer has unpaid overdue debt in relation to tax, duties or social security contributions under Danish law or under the law of the country in which the tenderer is established. A template for the declaration will be provided with the procurement documents, and the tenderer is encouraged - but not obliged - to use it. If the tenderer is composed of a group of entities (e.g. consortium), including temporary joint ventures, a declaration must be submitted for each participating entity.
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Be advised that the contracting entity shall exclude a tenderer which has unpaid overdue debt of DKK 100,000 or more to public authorities in relation to tax, duties or social security contributions under Danish law or under the law of the country in which the tenderer is established, unless the tenderer has provided collateral for the overdue debt, will provide collateral for the overdue debt or has entered into an installment agreement, which has not been breached at the time of submitting the offer.
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However, the contracting entity may not exclude a tenderer which has provided sufficient documentation that the tenderer is reliable. The contracting entity will decide whether the documentation is sufficient based on guidelines equal to the guidelines provided for in Section 138(1-4) of the Danish Act no. 1564 of 15.12.2015 - The Public Procurement Act.
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Økonomisk og finansiel stilling:
The candidate must submit the following documentation regarding the candidate's economic and financial standing:
1) Declaration stating the candidate's annual turnover for the last 3 financial years, if publication of annual reports is required under the law of the country in which the candidate is established, and to the extent such information is available.
2) Declaration stating the candidate's equity for the last 3 financial years, to the extent such information is available.
Mindstekrav til niveauet:
Minimum requirements:
1) The candidate must have had an annual turnover of at least EUR 3,355,000 in each of the last 3 financial years.
If the candidate is composed of a group of entities (e.g. consortium), including temporary joint ventures, the annual turnover is calculated as the sum of all the participants annual turnover in each of the last 3 financial years available.
2) The candidate must have had a positive equity in each of the 3 last financial years.
If the candidate is composed of a group of entities (e.g. consortium), including temporary joint ventures, the declarations must be submitted by each participant.
If the candidate relies on the economic and financial standing of an entity or entities (e.g. a mother company or subcontractor), the declarations must be submitted by each entity.
If the candidate is composed of a group of entities (e.g. consortium), including temporary joint ventures, the annual turnover is calculated as the sum of all the participants equity in each of the last 3 financial years available.
If the candidate relies on the economic and financial capacity of other entities in relation to the fulfilment of minimum requirements, the candidate and the entities in question will be required by the contracting entity to undertake joint and several liability for the performance of the contract.
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Teknisk og faglig kompetence:
The candidate must submit the following documentation regarding the candidate's technical and/or professional ability:
A list of the 3 most significant comparable deliveries (references), see section II.1.5), that the candidate has carried out in the latest 3 years before the expiry of the deadline for application.
Preferably, for each delivery (reference) the list should include:
- The recipient of the delivery, (if possible and preferably including contact information)
- The value of the delivery (preferably in EUR).
- Period of time (please state both start date and end date)
- A clear and detailed description of the delivery
- The candidates role in the performance of the delivery
The contracting authority reserves the right to contact the recipient in order to validate the information about the delivery.
The candidate may include no more than three (3) deliveries in the list regardless of the candidate being a consortium or relying on other entities technical and/or professional ability. If the list include more than three (3) deliveries, the contracting entity will only consider the three (3) first deliveries when assessing the candidate's technical and/or professional ability.
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Only deliveries performed within the last three (3) years will be taken into consideration when assessing the candidate's technical and/or professional ability. Consequently, if a part of the delivery has not been carried out within the past three (3) years, or if a part of the delivery has not been completed at the time limit for receipt of the request to participate, this particular part will not be included in the assessment of the delivery. Therefore, it is important that the candidate clearly states which part (e.g. with regard to size, value, quantity or volume etc.) of an ongoing delivery that has been carried out within the past three (3) years.
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The candidates are encouraged to submit the list in the template provided by the contracting entity.
Kontraktens udførelse
Krav om deponering og sikkerhedsstillelse:
An on-demand guarantee from a recognized financial institution must be provided in connection with payments in advance. Other potential requirements to deposits and guaranties will be stated in the tender documents.
De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem:
Invoicing must be done electronically in accordance with the applicable Danish legislation on public payments Danish consolidation act. no. 798 of June 2007 with later amendments. Reference is made to the tender documents regarding the exact payment terms.
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Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:
No particular legal form is required. If the contract is awarded to a group of suppliers (e.g. a consortium), the participants are required to undertake joint and several liabilities and to appoint one supplier to represent the group.
Andre særlige vilkår:
The contract must be conducted in consideration of corporate social responsibility and it contains a labour clause. The labour clause obligates the supplier and potential sub-suppliers to provide labour terms (salary, work hours and other relevant terms) that are not less favourable than those that are applicable for similar work in accordance with collective agreements made by the most representative unions and employers' organizations within this field of work.
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If relevant the contracting entity may during the term of the contract demand that any person taking part in the performance of the contract must possess the appropriate personnel security clearance at NATO Restricted (NR). This requirement will usually apply if a person needs access to classified information or needs to physical access any of the contracting entity's locations in order to perform the services in the contract
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Procedure
Påtænkt antal ansøgere: 3
Objektive kriterier for udvælgelse:
The limitation of candidates will be based on an evaluation of which candidates have documented the most relevant previous deliveries in comparison to the contract/purchases described in section II.1.5, section 1 Background and purpose with the solution as well as in comparison with the services described in section 2 Main services.
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The evaluation will be based on the candidate's most relevant delivery (reference), however the candidates's other deliveries (references) may supplement the most relevant delivery (reference) in a way that the candidate in total may be evaluated to have documented a higher degree of relevant experience.
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Sprog
Sprog: engelsk 🗣️

Ordregivende myndighed
Kontakt
Enhed: Koncernindkøb
URL til deltagelse: https://permalink.mercell.com/160415377.aspx 🌏
E-mail: kfst@kfst.dk 📧
URL til dokumenter: https://permalink.mercell.com/160415377.aspx 🌏

Reference
Yderligere oplysninger
Participation in the tendering procedure may only take place by electronic means via the electronic tendering system used by the contracting entity, see the address set out in section I.3). For access to the procurement documents, the candidate must be registered or register as a user.
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If the application contains several versions of the same document, the latest uploaded version will apply.
All communication in connection with the tender procedure, including questions and answers, must take place through the electronic tendering system. Questions must be submitted not later than 1 September 2021. Questions asked after this date will be answered if they are received in time for the contracting entity to provide the information required and communicate the answers not later than six days before expiry of the application deadline. Questions received later than six days before expiry of the deadline cannot expect to be answered unless the deadline is also postponed.
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Interested operators are requested to keep updated via the electronic tendering system.
The contracting entity have prepared a prequalification questionnaire which candidates are strongly encouraged to use when submitting their applications. The questionnaire contains questions, forms and templates for providing information etc. in accordance with the requirements in this Contract Notice. However, it is emphasized that it is the sole responsibility of the candidate that the information provided fulfils the requirements.
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The questionnaire is available via electronic tender system or may be provided upon request from the contact point stated in section I.1) above.
With reference to section II.2.1) please note that the amount is an estimate of the expected contract price for the implementation and 84 months of services, including the price of all options.
With reference to section II.3) please note that the contract period is indefinitely with the possibility to terminate the contract. Upon termination the contracting entity, expect the need for a flexible transition period.
With reference to section III.2.2) and III.2.3) please note that a candidate may rely on the economic and financial standing and/or technical and/or professional capacity of other entities, regardless of the legal nature of the links with the entities. If a candidate wants to rely on other entities and wishes that the capacity of other entities is taken into account when the contracting entity assesses the suitability of the candidate, the candidate must prove that the other entities will and shall put the relevant resources at the disposal of the candidate. A template for a declaration from the supporting entity to this effect is included in the prequalification questionnaire referred to above.
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With reference to section IV.1.1) please note, that this tender is conducted according to the negotiated procedure, cf. directive 2009/81/EC, article 26. The candidates who will be invited to submit tenders will receive further practical information regarding the negotiated procedure in the tender conditions provided after the prequalification.
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Tenderers are expressly made aware that the contracting entity reserves the right to conclude the tender procedure based on the initial offer without conducting any negotiations.
With reference to section IV.1.2) please note, that each candidate can only submit one request for participation. If the same legal entity is a part of or in any other way participates in several applications, e.g. submits his own application and at the same time participates in a consortium which also applies, the candidates shall ensure that the same legal entity's participation does not provide for opportunity for mutual coordination of their applications and offers. The contracting entity reserves the right to request the candidates to establish and reassure that the same legal entity's participation does not threaten the transparency and distort competition between the tenderers.
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The contracting entity reserves the right - but is not obliged - to use remedies equal to the remedies provided for in Section 159(5) of the Danish Act no. 1564 of 15.12.2015, the Public Procurement Act, if applications or tenders do not fulfil the formalities of the procurement documents.
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Supplerende oplysninger
Gennemgå organ
Navn: Nævnenes Hus
Postadresse: Toldboden 2
Postby: Viborg
Postnummer: 8800
Land: Danmark 🇩🇰
E-mail: klfu@naevneneshus.dk 📧
Telefon: +45 72405600 📞
Internetadresse: http://www.naevneneshus.dk 🌏
Fax: +45 33307799 📠
Oplysninger om frister for klageprocedurer:
Pursuant to the Danish Consolidation Act no. 593 of 2 June 2016 on the Complaints Board for Public Procurement (available at www.retsinformation.dk), the following time limits for filing a complaint apply:
Complaints regarding a candidate not being pre-qualified must be filed with The Complaints Board for Public Procurement within 20 calendar days starting the day after the contracting authority has sent notification to the candidates involved, cf. § 7(1) of the Act on the Complaints Board for Public Procurement, provided that the notification includes an account of the reasons for the decision.
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Other complaints must in accordance with § 7(2) of the Act on the Complaints Board for Public Procurement be filed with The Complaints Board for Public Procurement within:
1) 45 calendar days after the contracting authority has published a contract award notice in the Official Journal of the European Union. The time limit is calculated from the day after the publication date.
2) 30 calendar days starting the day after the contracting authority has notified the tenderers in question, that the contracting authority has entered into a contract based on a framework agreement through reopening of competition or a dynamic purchasing system, provided that the notification includes an account of the reasons for the decision.
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3) 6 months after the contracting authority has entered into the framework agreement starting the day after the contracting authority has sent notification to the candidates and tenderers involved, cf. § 2(2).
The complainant must inform the contracting authority of the complaint in writing at the latest simultaneously with the lodge of the complaint to The Complaints Board for Public Procurement stating whether the complaint has been lodged in the stand-still period, cf. § 6(4) of the Act on The Complaints Board for Public Procurement. If the complaint has not been lodged in the stand-still period, the complainant must also state whether it is requested that the appeal is granted delaying effect, cf. § 12(1).
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Contact information for The Complaints Board for Public Procurement is stated in section VI.4.1).
The Complaints Board for Public Procurement's own guidance note concerning complaints is available on the website stated in section VI.4.1).
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrence- og Forbrugerstyrelsen
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Telefon: +45 41715000 📞
Internetadresse: http://www.kfst.dk 🌏
Fax: +45 41715100 📠
Kilde: OJS 2021/S 161-425680 (2021-08-16)
Bekendtgørelse om indgåede kontrakter (2022-07-08)
Objekt
Omfanget af udbuddet
Den samlede værdi af udbuddet: 16 490 000 💰
Bekendtgørelsens metadata
Dokumenttype: Bekendtgørelse om indgåede kontrakter

Procedure
Bud-type: Finder ikke anvendelse

Reference
Datoer
Afsendelsesdato: 2022-07-08 📅
Offentliggørelsesdato: 2022-07-13 📅
Identifikatorer
Bekendtgørelsesnummer: 2022/S 133-381303
Henviser til bekendtgørelse: 2021/S 161-425680
EUT-S-nummer: 133
Yderligere oplysninger
In relation to section V.4), it is noted that the initial estimated total value of the contract represents the highest value stated in the eatimated range. The tender was published with an estimated value in the form of a range between DKK 15 million to DKK 20 million. The total final value stated in section II.2.1) and point V.4) represents the evaluation technical price for the winning tender. The remuneration model in the contract includes variable elements and the actual final total value may therefore be both greater and less.
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Procedure
Kriterier for tildeling
Kriterium: 1. Price (30)
2. Quality (60)
3. Security of delivery (10)

Tildeling af kontrakt
Navn: Fram Web / HRP
Postadresse: Leirfossvegen 27
Postby: Trondheim
Postnummer: 7038
Land: Norge 🇳🇴
E-mail: salg@framweb.no 📧
Kilde: OJS 2022/S 133-381303 (2022-07-08)