PAM - Player Account Management Solution and services

Danske Spil A/S

Danske Spil wishes to sign a contract for delivery of a Player Account Management Solution (PAM Solution). The contract encompass delivery and implementation of the PAM Solution as well as IT operations services, including maintenance and support of the PAM Solution.
The key elements in the PAM Solution are to support customer profiles, player accounts/wallets including in- and outgoing payments, game transactions, fraud detection and reconciliation functions, a backend administration interface, a reporting function, and a number of industry specific functionalities, e.g. responsible gaming, integration with third party game providers, etc. The supplier will be responsible for implementing the new PAM Solution and the subsequent delivery of IT operations, maintenance and support. The PAM Solution is required to support multiple sales channels including web, mobile and retailers for customers in Denmark, Greenland and the Faroe Islands. Furthermore the PAM Solution is expected to be required to integrate to payment modules, banks as well as certain unique systems in Denmark, including the Danish Civil Registration System and the national responsible gaming database (ROFUS).
The purpose of the contract put up for tender is to replace Danske Spil's current PAM system delivered by Betware, which was implemented in 2002; however the current PAM system is hosted and operated in-house and is supported and maintained both internally and by external suppliers.
Focus of the contract is expected primarily to encompass the following deliverables and services:
1. Delivery of a PAM Solution supporting Danske Spil's customers and back-office functions, while meeting standards for security, transaction history and controls (e.g. reconciliation) as required when dealing with financial transactions and balances.
2. Implementation, including testing, of the PAM Solution by methods minimizing the risk of downtime and lost revenue.
3. IT operations services, maintenance and support of the PAM Solution.
4. Integration with Danske Spil's games which are delivered by different providers, including among others Number Games, Bingo, Casino, Sports Book.
5. Integration between the PAM Solution and third party systems, such as payment modules, banks as well as certain systems unique to Denmark, e.g. the Danish Civil Registration System and the national responsible gaming database (ROFUS).
6. Integration between the PAM Solution and Danske Spil‘s Marketing Management System and Affiliate Management System.
7. Ability for the PAM Solution to export data to Danske Spil‘s other systems such as dataware house (for Business Intelligence and CRM purposes) and call center system.
Furthermore the tender documents are expected to include terms and requirements to make it possible for a player to have more than one profile, wallet etc.
Furthermore the tender documents are expected to encompass requirements to the Supplier's and the PAM Solution's certification according to the Danish Gambling Authority's Certification Programme.
A further description of scope and requirements will follow from the tender documents.
The contract will contain elements of both a public contract and a framework agreement, since the contract will include both the supplier‘s obligation to deliver the above, as well as an element of a framework agreement by terms entitling the contracting authority to make further purchases and acquisitions of the contract‘s services and supplies within the contract period.
As described in section II.2.2 the tender includes 4 options. It should be noted that all options must be included in the proposal.

Deadline

Fristen for modtagelse af bud var på 2015-06-23. Indkøbet blev offentliggjort på 2015-05-22.

Leverandører

Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:

Hvem? Hvad? Hvor?
Indkøbshistorik
Dato Dokument
2015-05-22 Udbudsbekendtgørelse
2016-01-13 Bekendtgørelse om indgåede kontrakter
Udbudsbekendtgørelse (2015-05-22)
Objekt
Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Mængde eller omfang:
The PAM Solution is expected to support both Danske Spil's online and offline games in Denmark.Furthermore the PAM Solution shall be able to handle Danske Spil's expected transaction load, as Danske Spil in peak hours in 2014 had up to 28 000 transactions per hour. The total number of transactions in 2014 was close to 50 000 000 and the PAM Solution will have close to 1 000 000 registered users.Refer also to content in section II.1.5).
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Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support 📦

Procedure
Procedureform: Begrænset udbud
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Offentligretligt organ
Navn på ordregivende myndighed: Danske Spil A/S
Postadresse: Korsdalsvej 135
Postnummer: 2605
Postby: Broendby
Kontakt
Internetadresse: http://www.danskespil.dk 🌏

Reference
Datoer
Afsendelsesdato: 2015-05-22 📅
Tilbudsfrist: 2015-06-23 📅
Offentliggørelsesdato: 2015-05-27 📅
Identifikatorer
Bekendtgørelsesnummer: 2015/S 100-182900
EUT-S-nummer: 100
Yderligere oplysninger
1) This tender is held as an electronic tender via the tender system, ‘EU-supply'. All inquiries must be made through this system. To participate in the tender the candidate must be registered with the EU-Supply. Use the following link for registration and enrolment procedures: https://www.eu-supply.com/ds.asp 2) Candidates may only submit one application for pre-qualification. 3) This is a restricted tender, which means that companies wishing to participate in the bidding process must first apply for pre-qualification. The request for pre-qualification must be prepared on the basis of part III.2 specified conditions for participation. In order to be considered as a possible bidder, the candidate shall deliver the section III.2.1, III.2.2 and III.2.3 statements, declarations, etc. Please note that a draft solemn declaration can be downloaded from the electronic tender system ‘EU-supply'. Furthermore, the candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section III.2.2. and III.2.3, for the declaration of economic and financial ability and technical capacity. It is emphasized that the required information has to be provided by the legal entity submitting a request for pre-qualification. 4) If the candidate has indicated that he will use subcontractors in his request for participation, and the candidate wants the conditions of the sub-contractor included in the assessment of the candidate‘s technical and/or financial capacity, the candidate must provide evidence that the candidate is entitled to call upon the specified capacity of the subcontractor. The candidate is encouraged to use the template in the tender system ‘EU-supply'. The candidate must submit the same types of information and descriptions on the subcontractor‘s technical and/or financial capacity as the candidate in accordance with section III.2.2) and/or III.2.3). 5) Deadline for receipt of applications for pre-qualification follows from section IV.3.4). 6) Regarding section IV.3.5), this is an expected date. The tender documents might be sent subsequently. 7) Candidates cannot request further documentation from the contracting authority before forwarding the request to participate. 8) After the pre-qualification phase invited companies will be given access to the tender documents. 9) Regarding section II.3 applicants shall be aware that the duration of the contract shall be calculated from the time of start of IT operation services.
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Objekt
Omfanget af udbuddet
Kort beskrivelse:
Danske Spil wishes to sign a contract for delivery of a Player Account Management Solution (PAM Solution). The contract encompass delivery and implementation of the PAM Solution as well as IT operations services, including maintenance and support of the PAM Solution.
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The key elements in the PAM Solution are to support customer profiles, player accounts/wallets including in- and outgoing payments, game transactions, fraud detection and reconciliation functions, a backend administration interface, a reporting function, and a number of industry specific functionalities, e.g. responsible gaming, integration with third party game providers, etc. The supplier will be responsible for implementing the new PAM Solution and the subsequent delivery of IT operations, maintenance and support. The PAM Solution is required to support multiple sales channels including web, mobile and retailers for customers in Denmark, Greenland and the Faroe Islands. Furthermore the PAM Solution is expected to be required to integrate to payment modules, banks as well as certain unique systems in Denmark, including the Danish Civil Registration System and the national responsible gaming database (ROFUS).
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The purpose of the contract put up for tender is to replace Danske Spil's current PAM system delivered by Betware, which was implemented in 2002; however the current PAM system is hosted and operated in-house and is supported and maintained both internally and by external suppliers.
Vis mere
Focus of the contract is expected primarily to encompass the following deliverables and services:
1. Delivery of a PAM Solution supporting Danske Spil's customers and back-office functions, while meeting standards for security, transaction history and controls (e.g. reconciliation) as required when dealing with financial transactions and balances.
Vis mere
2. Implementation, including testing, of the PAM Solution by methods minimizing the risk of downtime and lost revenue.
3. IT operations services, maintenance and support of the PAM Solution.
4. Integration with Danske Spil's games which are delivered by different providers, including among others Number Games, Bingo, Casino, Sports Book.
5. Integration between the PAM Solution and third party systems, such as payment modules, banks as well as certain systems unique to Denmark, e.g. the Danish Civil Registration System and the national responsible gaming database (ROFUS).
6. Integration between the PAM Solution and Danske Spil‘s Marketing Management System and Affiliate Management System.
7. Ability for the PAM Solution to export data to Danske Spil‘s other systems such as dataware house (for Business Intelligence and CRM purposes) and call center system.
Furthermore the tender documents are expected to…
… include terms and requirements to make it possible for a player to have more than one profile, wallet etc.
… encompass requirements to the Supplier's and the PAM Solution's certification according to the Danish Gambling Authority's Certification Programme.
A further description of scope and requirements will follow from the tender documents.
The contract will contain elements of both a public contract and a framework agreement, since the contract will include both the supplier‘s obligation to deliver the above, as well as an element of a framework agreement by terms entitling the contracting authority to make further purchases and acquisitions of the contract‘s services and supplies within the contract period.
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As described in section II.2.2 the tender includes 4 options. It should be noted that all options must be included in the proposal.
Mængde eller omfang:
The PAM Solution is expected to support both Danske Spil's online and offline games in Denmark.
Furthermore the PAM Solution shall be able to handle Danske Spil's expected transaction load, as Danske Spil in peak hours in 2014 had up to 28 000 transactions per hour. The total number of transactions in 2014 was close to 50 000 000 and the PAM Solution will have close to 1 000 000 registered users.
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Refer also to content in section II.1.5).
Beskrivelse af mulighederne:
1. The term of the contract may be prolonged 2 times by 1 year.
2. Player Frontend – Graphical User Interface for player facing functionalities in the PAM Solution by which the player interacts with the PAM Solution.
3. API for the Danske Spil's administrative interface for all Danske Spil facing functionalities, by which Danske Spil accesses the PAM Solution.
4. Subscription Service. A subscription service engine, allowing players to set up automatic purchasing of selected games, on a regular basis, including integration with Danish payment providers.
Mindste antal mulige forlængelser: 1
Maksimalt antal mulige forlængelser: 2
Tidsramme for efterfølgende kontrakter: 12 måneder
Varighed: 060 måneder
Referencenummer: PAM - Player Account Management
Sted for udførelsen
Hovedsted eller sted for udførelsen: Broendby.

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Egnethed til at udøve det erhverv:
In pursuance of the Danish Consolidation Act on the Restriction of Debtor's options for participating in Public Procurement Procedures, the candidate must submit a solemn declaration stating whether the candidate has fulfilled his obligations relating to the payment of social security contributions and to the payment of direct and indirect taxes in accordance with the legal provisions in the country in which the candidate is established and in Denmark.
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A draft solemn declaration can be downloaded from the electronic tender system ‘EU-supply', cf. section IV.3).
The solemn declaration must not be dated earlier than 6 weeks before the time limit for request for participation in IV.3.4).
As an alternative to a solemn declaration a report from the Danish Business Authority (in Danish: ‘Erhvervsstyrelsen') may be submitted. Foreign candidates submitting an equal report from their country‘s corresponding authority should also submit a solemn declaration regarding obligations in Denmark.
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If a request to participate is submitted from a group of candidates, each candidate must submit the abovementioned documentation.
Økonomisk og finansiel stilling:
1) Statement of the candidate‘s overall turnover for the last 3 financial years available, depending on the date on which the undertaking was set-up or the economic operator started trading, as far as the information on these turnovers is available.
2) Statement of the candidate‘s equity ratio for the latest 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these equity ratios is available. The equity ratio must be calculated according to the following: Equity ratio = (total equity/total assets) x 100.
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The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for the declaration of economic and financial ability
The required information should be provided for each legal entity in a consortium or group of legal entities.
If the candidate is relying on other entities (e.g. subcontractors or entities within the same group, including parent companies, affiliates or subsidiaries), the candidate must demonstrate that the candidate can fully possess the resources needed to execute the contract pursuant to Public Procurement Directive Art. 47, paragraph. 2. This can be done by declaration or by presenting documentation of these entities agreeing to provide the necessary resources. If not presented, the contracting authority will not put emphasis on the other entities. The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for documenting that the candidate can fully possess the resources necessary, relying on the capacities of other entities.
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Teknisk og faglig kompetence:
1) A list of the candidate‘s customer references for previous deliveries of solutions corresponding and related to the PAM Solution encompassed by this tender, cf. section II.1.5, for the last 3 years available.
The list should include:
— Customer name (name of the contracting party)
— Date of commencement and expiry of each contract
— A description of the deliverables, functionalities and service operations in relation to the description of the contract, cf. section II.1.5 above.
The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for the declaration of technical capacity.
uld be provided for each legal entity in a consortium or group of legal entities.
If the candidate is relying on the capacities of other entities (e.g. subcontractors or entities within the same group, including parent companies, affiliates or subsidiaries), the candidate must demonstrate that the candidate can fully possess the resources needed to execute the contract pursuant to Public Procurement Directive Art. 48, paragraph. 3. This can be done by declaration or by presenting documentation of these entities agreeing to provide the necessary resources. If not presented, the contracting authority will not put emphasis on the other entities. The candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section VI.3), for documenting that the candidate can fully possess the resources necessary, relying on the capacities of other entities.
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Kontraktens udførelse
De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem:
Terms and conditions concerning financing and payment follow from the tender documents.
Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:
No specific requirements, but if the contract is awarded to a consortium or group of legal entities, these are required to assume joint liability and appoint one legal entity able to act for the consortium or group.

Procedure
Påtænkt antal ansøgere: 5
Objektive kriterier for udvælgelse:
Selection of candidates, who will be asked to participate in the tender, will be based upon the choice of candidates who:
A) Has documented the best economic performance, cf. section III.2.2.
B) Has demonstrated the best and most relevant references (technical capacity), cf. section III.2.3.
B) is weighted higher than A).
Dato for afsendelse af opfordringer: 2015-07-07 📅
Sprog
Sprog: engelsk 🗣️

Ordregivende myndighed
Identitet
Nationalt registreringsnummer: 64011715
Kontakt
Køberprofilens adresse: http://eu.eu-supply.com/ctm/Supplier/CompanyInformation/Index/62993 🌏
URL til deltagelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144669&B=DS 🌏
Navn: Rambøll Management Consulting A/S
Postadresse: Hannemanns Allé 53
Postby: Copenhagen S
Postnummer: 2300
Enhed: Claus Gulholm-Hansen Krüger
Telefon: +45 51617903 📞
E-mail: cghk@ramboll.com 📧
URL til yderligere oplysninger: http://www.ramboll-management.dk 🌏
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144669&B=DS 🌏

Reference
Identifikatorer
Referencenummer tildelt af den ordregivende myndighed: PAM - Player Account Management
Yderligere oplysninger
1) This tender is held as an electronic tender via the tender system, ‘EU-supply'. All inquiries must be made through this system. To participate in the tender the candidate must be registered with the EU-Supply. Use the following link for registration and enrolment procedures: https://www.eu-supply.com/ds.asp
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2) Candidates may only submit one application for pre-qualification.
3) This is a restricted tender, which means that companies wishing to participate in the bidding process must first apply for pre-qualification. The request for pre-qualification must be prepared on the basis of part III.2 specified conditions for participation. In order to be considered as a possible bidder, the candidate shall deliver the section III.2.1, III.2.2 and III.2.3 statements, declarations, etc. Please note that a draft solemn declaration can be downloaded from the electronic tender system ‘EU-supply'. Furthermore, the candidate is encouraged to use the template in the tender system ‘EU-supply', cf. section III.2.2. and III.2.3, for the declaration of economic and financial ability and technical capacity. It is emphasized that the required information has to be provided by the legal entity submitting a request for pre-qualification.
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4) If the candidate has indicated that he will use subcontractors in his request for participation, and the candidate wants the conditions of the sub-contractor included in the assessment of the candidate‘s technical and/or financial capacity, the candidate must provide evidence that the candidate is entitled to call upon the specified capacity of the subcontractor. The candidate is encouraged to use the template in the tender system ‘EU-supply'. The candidate must submit the same types of information and descriptions on the subcontractor‘s technical and/or financial capacity as the candidate in accordance with section III.2.2) and/or III.2.3).
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5) Deadline for receipt of applications for pre-qualification follows from section IV.3.4).
6) Regarding section IV.3.5), this is an expected date. The tender documents might be sent subsequently.
7) Candidates cannot request further documentation from the contracting authority before forwarding the request to participate.
8) After the pre-qualification phase invited companies will be given access to the tender documents.
9) Regarding section II.3 applicants shall be aware that the duration of the contract shall be calculated from the time of start of IT operation services.

Supplerende oplysninger
Gennemgå organ
Navn: Klagenaevnet for Udbud, Erhvervsstyrelsen (Complaints Board for Public Procurement — Danish Business Authority)
Postadresse: Dahlerups Pakhus, Langelinie Allé 17
Postby: Copenhagen OE
Postnummer: 2100
Land: Danmark 🇩🇰
Telefon: +45 5291000 📞
Internetadresse: http://erhvervsstyrelsen.dk/klagenaevnet-for-udbud 🌏
Oplysninger om frister for klageprocedurer:
Whereas a contracting authority has initiated a restricted procedure, a negotiated procedure with prior publication of a contract notice, or a procedure of competitive dialogue in accordance with directive 2004/18 EC or directive 204/17 EC, complaints from not pre-qualified applicants regarding the decision concerning pre-qualification must be filed to the Complaints Board for Public Procurement within 20 days from the day after the contracting authority has sent the result regarding the pre-qualification decision to all relevant candidates.
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Complaints regarding any part of the procurement process within the scope of directive 2004/18 EC and directive 2004/17 EC, but not covered by the above paragraph, shall be filed to the Complaints Board for Public Procurement within:
1) 45 days from the day after the contracting authority has made a contract award notice public in the Official Journal of the European Union.
2) 20 calendar days from the day after the contracting authority has notified the relevant candidates that a contract based on a framework agreement with reopening of the competition, or a dynamic purchasing system has been awarded, if the notification has included a summary of the relevant reasons behind the decision.
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3) 6 months from the day after the contracting authority has notified the candidates of the result of a tender, if this is a framework agreement.
The complainant shall inform the contracting authority about the complaint at the latest when the complaint is filed with the Complaints Board for Public Procurement. In case the complaint concerns a decision regarding award of a contract the complainant shall inform the contracting authority whether the complaint is filed within the stand still period. If the complaint is not filed within the stand still period the complainant shall inform the contracting authority whether a suspension of the contract has been requested.
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Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrence- og Forbrugerstyrelsen (Danish Competition Authority)
Postadresse: Carls Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Telefon: +45 41711500 📞
Internetadresse: http://www.kfst.dk/ 🌏
Tilbagevendende udbud
When the current contract expires or is terminated.
Kilde: OJS 2015/S 100-182900 (2015-05-22)
Bekendtgørelse om indgåede kontrakter (2016-01-13)
Objekt
Omfanget af udbuddet
Den samlede værdi af udbuddet: 109 837 800 💰
Bekendtgørelsens metadata
Dokumenttype: Bekendtgørelse om indgåede kontrakter

Procedure
Bud-type: Finder ikke anvendelse

Reference
Datoer
Afsendelsesdato: 2016-01-13 📅
Offentliggørelsesdato: 2016-01-15 📅
Identifikatorer
Bekendtgørelsesnummer: 2016/S 010-013732
Henviser til bekendtgørelse: 2015/S 100-182900
EUT-S-nummer: 10

Procedure
Kriterier for tildeling
Kriterium: 1. Price (40)
2. Quality in proposed PAM solution (35)
3. Quality in proposed transition delivery (15)
4. Quality in proposed service delivery (10)

Tildeling af kontrakt
Dato for kontraktindgåelse: 2015-12-21 📅
Navn: Scientific Games International GmbH
Postadresse: Klitschgasse 2-4
Postby: Vienna
Postnummer: 1130
Land: Østrig 🇦🇹
Internetadresse: http://www.scientificgames.com/ 🌏
Oplysninger om udbud
Antal modtagne bud: 3

Ordregivende myndighed
Identitet
Nationalt registreringsnummer: Dk
Kontakt
E-mail: kfst@kfst.dk 📧
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=144670&B=DS 🌏

Supplerende oplysninger
Gennemgå organ
E-mail: klfu@erst.dk 📧
Telefon: +45 35291000 📞
Oplysninger om frister for klageprocedurer:
2) 30 calendar days from the day after the contracting authority has notified the relevant candidates that a contract based on a framework agreement with reopening of the competition, or a dynamic purchasing system has been awarded, if the notification has included a summary of the relevant reasons behind the decision.
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Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Postadresse: Carl Jacobsens Vej 35
Telefon: +45 41715000 📞
Kilde: OJS 2016/S 010-013732 (2016-01-13)
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