Lottery Solutions and Services

Danske Spil A/S

Danske Spil wishes to sign a contract for Lottery solutions and Services including maintenance services, IT infrastructure and operations services through multiple sales channels including web, mobile and retailers covering Denmark, Greenland and the Faroe Islands.
The tenderer must be able to support Danske Spil with innovation, analysis, development and execution of Danske Spil's product and channel strategy.
Danske Spil aims to strengthen the performance of the existing portfolio of Lottery Services by combining a number of services into one contract, with the aim of strengthening the synergies between the individual services.
Focus of the contract will primarily encompass the following deliverables and services:
1. Support of Danske Spil product portfolio management (Number Games and Instant/scratch tickets).
2. Support of Danske Spil channel management including optimization of retailers, terminals and digital solutions relating to all Danske Spil retailer-driven gaming products.
3. Solution for Number Games including distribution capabilities via digital platforms (excluding frontend) and terminals.
4. Solution for management of physical Instant/scratch games. (Printing of Scratch Tickets is not included).
5. Supply and deployment of retailer terminal solutions, incl. off-site maintenance, IT infrastructure and operations services. The delivery may include maintenance and other services relating to existing terminals.
6. Single Point Of Contact for 2nd line handling of issues relating to the supplied solutions and services.
A further description of scope and requirements will follow in the tender specifications.
The purpose of the competitive dialogue is particularly to clarify to what extent and in what way the Lottery services and related business processes can be delivered by the market, thereby providing the market with a high degree of opportunity to define the precise scope and content of Lottery Services.
The following specific topics are expected to be addressed in the dialogue stage:
— Optimization of the management of retailers, channels and products;
— Synergies when bundling services and solutions around Number Games, Scratch Tickets, Retailer Management, terminal solutions as well as the use of digital channels;
— Business development concerning products, channels and value added services to retailers and consumers;
— Deployment Plan and organisation;
— Price structure, including possible gain sharing models (revenue and risk sharing between supplier and Danske Spil).
The contract is also planned to give the contracting authority the possibility to make further purchases and acquisitions of the contract's services and supplies within the contract period.
The tender includes a contract that contains elements of both a public contract as well as a framework contract. The contract covers both the supplier's obligation to provide Lottery solutions and Services as stated above, as well elements of a framework contract in connection with the contracting authority's opportunity to require consulting services. This includes development work related to the delivered solution during the entire contract term.
In respect of the provisions in the EC Tender Directive, hereunder the obligations to equal treatment of tenderers, non-discrimination and transparency, the technical and commercial scope as described above and in the options, cf. Section II.2.2), might change during the dialogue stage. In this context, selected services may switch from being part of the main service to become options (and vice versa), as a result of the dialogue.

Deadline

Fristen for modtagelse af bud var på 2013-08-28. Indkøbet blev offentliggjort på 2013-07-09.

Hvem? Hvad? Hvor?
Indkøbshistorik
Dato Dokument
2013-07-09 Udbudsbekendtgørelse
2014-08-21 Supplerende oplysninger
Udbudsbekendtgørelse (2013-07-09)
Objekt
Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Mængde eller omfang:
Danske Spil's Lottery games are sold online and through approx. 4 400 retailers. More than 4 000 gaming terminals are used by retailers. In 2012 Danske Spil had approx. 130 000 000 online Lottery transactions and approx. 12 000 000 Scratch Ticket transactions. Refer also to content in section II.1.5).
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Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support 📦

Procedure
Procedureform: Konkurrencepræget dialog
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Offentligretligt organ
Navn på ordregivende myndighed: Danske Spil A/S
Postadresse: Korsdalsvej 135
Postnummer: 2605
Postby: Brøndby
Kontakt
Internetadresse: http://www.danskespil.dk 🌏
E-mail: udbud@danskespil.dk 📧
Telefon: +45 36720011 📞
Fax: +45 36704554 📠

Reference
Datoer
Afsendelsesdato: 2013-07-09 📅
Tilbudsfrist: 2013-08-28 📅
Offentliggørelsesdato: 2013-07-12 📅
Identifikatorer
Bekendtgørelsesnummer: 2013/S 134-232653
EUT-S-nummer: 134
Yderligere oplysninger
This tender is held as an electronic tender via the tender system, "EU-supply". All inquiries must be made through this system. To participate in the tender the company must be registered with the EU-supply. Use the following link for registration and enrollment procedures: https://www.eu-supply.com/ds.asp Questions and answers regarding this contract notice will be published through the tender system. Due to the Danish holiday season questions cannot be expected to be answered before week 32. During the tender process the contracting authority may decide that tenders or part thereof may be submitted without using the tender system. 1) This tender follows the procedure for a competitive dialogue, which means that companies wishing to participate in the dialogue must first apply for prequalification. The request for prequalification must be prepared on the basis of part III.2) specified conditions for participation. In order to be considered as a possible bidder, candidate companies must deliver all of the section III.2.1), III.2.2) and III.2.3) statements, declarations, etc. It is emphasized that the required information has to be provided by the legal entity submitting a request for prequalification. 2) Candidates may only submit one application for prequalification. 3) Candidates cannot request further documentation from the contracting authority before forwarding the request to participate. 4) After the prequalification phase invited companies will be given access to additional (descriptive) documents that will form the basis of a preliminary tender for the dialogue stage. 5) With regards to point II.2.2), concerning the option to extend the contract period, note that the message concerning whether the option will be exercised, will be given within 6 months before the expiry of the contract or 6 months before the expiry of any previously exercised option. 6) If the candidate has indicated that he will use subcontractors in his request for participation, and the candidate wants the conditions of the subcontractor included in the assessment of the candidate's technical and/or financial capacity, the candidate must provide evidence that the candidate is entitled to call upon the specified capacity of the subcontractor. If this is the case the candidate must submit the same types of information and descriptions on the subcontractor's technical and/or financial capacity as the candidate in accordance with section III.2.2) and/or III.2.3). 7) The contact is expected to be signed in April 2014 and the launch of the delivery is expected to take place at end of 2014 where the first part of the solution will be launched for Customers. However, this will depend on the actual elapsed time of the dialogue stage. 8) Regarding section II.3) candidates shall be aware that the duration of the contract shall be calculated from the time of start of operation. The contracting authority expects to operate with differentiated terms of notice for the main deliveries under the contract. More information on this will be included in the tender material. 9) Regarding section IV.3.6), requests for prequalification can be submitted in English. The spoken language during the dialogue stage will be Danish or English based on the preferences of the supplier. Tender documents will be in English. Furthermore the tender must to be in English. 10) This tender follows the procedure of “Competitive dialogue", cf. Public Procurement Directive, Directive 2004/18 EEC, article 29. The procedure is chosen due to the particular technical and financial complexity of the contract, concerning handling a multitude of products, sales channels, suppliers/third parties and price models including gain sharing models (revenue and risk sharing between supplier and Danske Spil). The aim of the dialogue is to identify and define the means best suited to satisfy the needs of the contracting authority. 11) Regarding section IV.3.4), applicants shall be aware of the deadline for submitting a request to participate is 28.8.2013, (12:00), local time in Denmark. 12) Regarding section IV.3.5), this is an estimated date. The tender documents are sent subsequently. Estimated date for this is 1.10.2013.
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Objekt
Omfanget af udbuddet
Kort beskrivelse:
Danske Spil wishes to sign a contract for Lottery solutions and Services including maintenance services, IT infrastructure and operations services through multiple sales channels including web, mobile and retailers covering Denmark, Greenland and the Faroe Islands.
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The tenderer must be able to support Danske Spil with innovation, analysis, development and execution of Danske Spil's product and channel strategy.
Danske Spil aims to strengthen the performance of the existing portfolio of Lottery Services by combining a number of services into one contract, with the aim of strengthening the synergies between the individual services.
Focus of the contract will primarily encompass the following deliverables and services:
1. Support of Danske Spil product portfolio management (Number Games and Instant/scratch tickets).
2. Support of Danske Spil channel management including optimization of retailers, terminals and digital solutions relating to all Danske Spil retailer-driven gaming products.
3. Solution for Number Games including distribution capabilities via digital platforms (excluding frontend) and terminals.
4. Solution for management of physical Instant/scratch games. (Printing of Scratch Tickets is not included).
5. Supply and deployment of retailer terminal solutions, incl. off-site maintenance, IT infrastructure and operations services. The delivery may include maintenance and other services relating to existing terminals.
6. Single Point Of Contact for 2nd line handling of issues relating to the supplied solutions and services.
A further description of scope and requirements will follow in the tender specifications.
The purpose of the competitive dialogue is particularly to clarify to what extent and in what way the Lottery services and related business processes can be delivered by the market, thereby providing the market with a high degree of opportunity to define the precise scope and content of Lottery Services.
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The following specific topics are expected to be addressed in the dialogue stage:
— Optimization of the management of retailers, channels and products;
— Synergies when bundling services and solutions around Number Games, Scratch Tickets, Retailer Management, terminal solutions as well as the use of digital channels;
— Business development concerning products, channels and value added services to retailers and consumers;
— Deployment Plan and organisation;
— Price structure, including possible gain sharing models (revenue and risk sharing between supplier and Danske Spil).
The contract is also planned to give the contracting authority the possibility to make further purchases and acquisitions of the contract's services and supplies within the contract period.
The tender includes a contract that contains elements of both a public contract as well as a framework contract. The contract covers both the supplier's obligation to provide Lottery solutions and Services as stated above, as well elements of a framework contract in connection with the contracting authority's opportunity to require consulting services. This includes development work related to the delivered solution during the entire contract term.
Vis mere
In respect of the provisions in the EC Tender Directive, hereunder the obligations to equal treatment of tenderers, non-discrimination and transparency, the technical and commercial scope as described above and in the options, cf. Section II.2.2), might change during the dialogue stage. In this context, selected services may switch from being part of the main service to become options (and vice versa), as a result of the dialogue.
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Beskrivelse af mulighederne:
1. The term of the contract may be prolonged 2 x 1 year.
2. Supply and maintenance of network services between Danske Spil and retailers.
3. On-site technical deployment and maintenance services to retailers (e.g. start-up retailer/close down retailer/swap defective units).
4. IT application for asset management of network and terminals.
5. Digital frontend (Web/mobile etc.) for the Number Game.
6. IT application supporting physical handling of retailer store materials,
7. Supply and deployment of an online digital Instant/Scratch Ticket solution.
Mindste antal mulige forlængelser: 1
Maksimalt antal mulige forlængelser: 2
Tidsramme for efterfølgende kontrakter: 12 måneder
Varighed: 84 måneder

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Egnethed til at udøve det erhverv:
In pursuance of the Danish Consolidation Act on the Restriction of Debtors' Options for Participating in Public Procurement Procedures, the candidate must submit a solemn declaration stating whether the candidate has fulfilled his obligations relating to the payment of social security contributions and to the payment of direct and indirect taxes in accordance with the legal provisions in the country in which the candidate is established and in Denmark.
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A draft solemn declaration can be downloaded from the electronic tender system “EU-supply”, cf. section IV.3).
As an alternative to a solemn declaration a report from the Danish Business Authority (in Danish: "Erhvervsstyrelsen") may be submitted.
Foreign candidates submitting an equal report from their country's corresponding authority should also submit a solemn declaration regarding obligations in Denmark.
If a request to participate is submitted from a group of candidates, each candidate must submit the above mentioned documentation.
Økonomisk og finansiel stilling:
1) Statement of the candidate's profit and loss for the last 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on such statement is available.
2) Statement of the candidate's equity ratio for the latest 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these equity ratios is available. The equity ratio must be calculated according to the following: Equity ratio = (total equity/total assets) x 100.
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3) Statement of the candidate's balance sheet for the latest 3 financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information on these balance sheets is available.
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It is emphasized that the required information must relate to the legal entity submitting a request for prequalification.
The required information must be provided for each legal entity in a consortium or group of legal entities.
If the candidate is relying on other entities (e.g. subcontractors or entities within the same group, including parent companies, affiliates or subsidiaries), the candidate must demonstrate that the candidate can fully possess the resources needed to execute the contract pursuant to Public Procurement Directive Art. 47, paragraph. 2. This could be done by decree or by presenting evidence of these entities agreeing to provide the necessary resources. If not presented, the contracting authority will not put emphasis on the other entities.
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Teknisk og faglig kompetence:
1) A list of Customer references for previous provision of Lottery Services for the last 3 financial years available. Each reference should contain information about the following:
— Client name and contact details,
— Objectives stated for the contract,
— Country/state where the service covered by the reference is delivered,
— Size and complexity (e.g. number of terminals, retailers, active players on-line/registered players),
— The chosen approach to collaboration with the customer,
— The chosen process and method to Implementation,
— Organisation including roles and responsibilities for the Tenderer vs. the Lottery and 3rd party suppliers. Local presence of the Tenderers own organisation versus the use of subcontractors,
— Price mechanisms,
— Lessons learnt and critical success factors including descriptions of pursued synergies and realised benefits,
— Start/end date of contract,
— Date of launch (otherwise expected date of launch),
— Implementation time schedule,
— Project organisation (estimated man days of Tenderer resources including subcontractors),
— Contract value,
— Lottery solutions and service operations delivered.
In case the candidate is relying on the capacities of other entities, regardless of the legal nature of the links which it has with them, pursuant to Public Procurement Directive Art. 48, paragraph 3, the candidate must prove to the contracting authority that it will have the capacities of other entities and the resources necessary for the execution of the contract at its disposal, for example, by producing an undertaking by those entities to place the necessary resources at the disposal of the candidate. If not presented, the contracting authority will not put emphasis on the other entities.
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The candidate is encouraged to use the template in the tender system “EU-supply”, cf. section VI.3), for the declaration of technical capacity.
The contracting authority is planning to contact 3-5 of the candidates customer references (if such a number of references is included in the reference list) to verify the information provided by the candidate. The candidate is encouraged to identify the top 5 most relevant Customer references which can be contacted by the contracting authority. If the candidate has not identified such customers, the contracting authority will select the 3-5 most relevant customer references based on the description in section II.1.5).
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The interview guide that the contracting authority will use when contacting the candidates customers can be found in the tender system “EU supply”, cf. section VI.3).
Kontraktens udførelse
Krav om deponering og sikkerhedsstillelse:
If any, the terms of deposits and guarantees will be stated in the tender documents.
De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem: Terms of financing and payment are stated in the tender documents.
Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:
No specific requirements, but if the tender is submitted by a consortium or group of legal entities, these must assume joint liability and appoint one legal entity able to act for the consortium or group.

Procedure
Påtænkt antal ansøgere: 3
Objektive kriterier for udvælgelse:
Selection of candidates, who will be asked to participate in the tender, will be based upon the choice of candidates who:
A) Has documented the best economic performance, cf. section III. 2.2);
B) Has demonstrated the best and most relevant references, cf. section III.2.3).
B) is weighted higher than A).
Dato for afsendelse af opfordringer: 2013-09-13 📅
Sprog
Sprog: engelsk 🗣️

Ordregivende myndighed
Kontakt
Enhed: Aida Radmilovic
E-mail: kfst@kfst.dk 📧

Reference
Yderligere oplysninger
This tender is held as an electronic tender via the tender system, "EU-supply".
All inquiries must be made through this system. To participate in the tender the company must be registered with the EU-supply. Use the following link for registration and enrollment procedures: https://www.eu-supply.com/ds.asp
Questions and answers regarding this contract notice will be published through the tender system. Due to the Danish holiday season questions cannot be expected to be answered before week 32.
During the tender process the contracting authority may decide that tenders or part thereof may be submitted without using the tender system.
1) This tender follows the procedure for a competitive dialogue, which means that companies wishing to participate in the dialogue must first apply for prequalification. The request for prequalification must be prepared on the basis of part III.2) specified conditions for participation. In order to be considered as a possible bidder, candidate companies must deliver all of the section III.2.1), III.2.2) and III.2.3) statements, declarations, etc. It is emphasized that the required information has to be provided by the legal entity submitting a request for prequalification.
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2) Candidates may only submit one application for prequalification.
3) Candidates cannot request further documentation from the contracting authority before forwarding the request to participate.
4) After the prequalification phase invited companies will be given access to additional (descriptive) documents that will form the basis of a preliminary tender for the dialogue stage.
5) With regards to point II.2.2), concerning the option to extend the contract period, note that the message concerning whether the option will be exercised, will be given within 6 months before the expiry of the contract or 6 months before the expiry of any previously exercised option.
Vis mere
6) If the candidate has indicated that he will use subcontractors in his request for participation, and the candidate wants the conditions of the subcontractor included in the assessment of the candidate's technical and/or financial capacity, the candidate must provide evidence that the candidate is entitled to call upon the specified capacity of the subcontractor. If this is the case the candidate must submit the same types of information and descriptions on the subcontractor's technical and/or financial capacity as the candidate in accordance with section III.2.2) and/or III.2.3).
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7) The contact is expected to be signed in April 2014 and the launch of the delivery is expected to take place at end of 2014 where the first part of the solution will be launched for Customers. However, this will depend on the actual elapsed time of the dialogue stage.
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8) Regarding section II.3) candidates shall be aware that the duration of the contract shall be calculated from the time of start of operation. The contracting authority expects to operate with differentiated terms of notice for the main deliveries under the contract. More information on this will be included in the tender material.
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9) Regarding section IV.3.6), requests for prequalification can be submitted in English. The spoken language during the dialogue stage will be Danish or English based on the preferences of the supplier. Tender documents will be in English. Furthermore the tender must to be in English.
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10) This tender follows the procedure of “Competitive dialogue", cf. Public Procurement Directive, Directive 2004/18 EEC, article 29. The procedure is chosen due to the particular technical and financial complexity of the contract, concerning handling a multitude of products, sales channels, suppliers/third parties and price models including gain sharing models (revenue and risk sharing between supplier and Danske Spil). The aim of the dialogue is to identify and define the means best suited to satisfy the needs of the contracting authority.
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11) Regarding section IV.3.4), applicants shall be aware of the deadline for submitting a request to participate is 28.8.2013, (12:00), local time in Denmark.
12) Regarding section IV.3.5), this is an estimated date. The tender documents are sent subsequently. Estimated date for this is 1.10.2013.

Supplerende oplysninger
Gennemgå organ
Navn: Klagenævnet for Udbud, Erhvervs- og Selskabsstyrelsen
Postadresse: Dahlerups Pakhus, Langelinie Allé 17
Postby: København Ø
Postnummer: 2100
Land: Danmark 🇩🇰
Telefon: +45 35291000 📞
Internetadresse: http://www.klfu.dk 🌏
Fax: +45 33307799 📠
Oplysninger om frister for klageprocedurer:
Whereas a contracting authority has initiated a restricted procedure, a negotiated procedure with prior publication of a contract notice, or a procedure of competitive dialogue in accordance with directive 2004/18 EC or directive 204/17 EC, complaints from not prequalified applicants regarding the decision concerning prequalification must be filed to the Complaints Board for Public Procurement within 20 days from the day after the contracting authority has send the result regarding the prequalification decision to all relevant candidates.
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Complaints regarding any part of the procurement process within the scope of directive 2004/18 EC and directive 2004/17 EC, but not covered by the above paragraph shall be filed to the Complaints Board for Public Procurement within:
1) 45 days from the day after the contracting authority has made a contract award notice public in the Official Journal of the European Union.
2) 30 calendar days from the day after the contracting authority has notified the relevant candidates that a contract based on a framework agreement with reopening of the competition, or a dynamic purchasing system has been awarded, if the notification has included a summary of the relevant reasons behind the decision.
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3) 6 months from the day after the contracting authority has notified the candidates of the result of a tender, if this is a framework agreement.
The complainant shall inform the contracting authority about the complaint at the latest when the complaint is filed with the Complaints Board for Public Procurement. In case the complaint concerns a decision regarding award of a contract the complainant shall inform the contracting authority whether the complaint is filed within the stand stillperiod. If the complaint is not filed within the standstill period the complainant shall inform the contracting authority whether a suspension of the contract has been requested.
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Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrencestyrelsen, Center for Jura og Udbud
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Telefon: +45 41715000 📞
Internetadresse: http://www.kfst.dk 🌏
Fax: +45 41715100 📠
Kilde: OJS 2013/S 134-232653 (2013-07-09)
Supplerende oplysninger (2014-08-21)
Objekt
Bekendtgørelsens metadata
Dokumenttype: Supplerende oplysninger

Reference
Datoer
Afsendelsesdato: 2014-08-21 📅
Offentliggørelsesdato: 2014-08-26 📅
Identifikatorer
Bekendtgørelsesnummer: 2014/S 162-290554
Henviser til bekendtgørelse: 2013/S 134-232653
EUT-S-nummer: 162
Kilde: OJS 2014/S 162-290554 (2014-08-21)
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