Lottery Solutions and Services
Danske Spil wishes to sign a contract for Lottery solutions and Services including maintenance services, IT infrastructure and operations services through multiple sales channels including web, mobile and retailers covering Denmark, Greenland and the Faroe Islands.
The tenderer must be able to support Danske Spil with innovation, analysis, development and execution of Danske Spil's product and channel strategy.
Danske Spil aims to strengthen the performance of the existing portfolio of Lottery Services by combining a number of services into one contract, with the aim of strengthening the synergies between the individual services.
Focus of the contract will primarily encompass the following deliverables and services:
1. Support of Danske Spil product portfolio management (Number Games and Instant/scratch tickets).
2. Support of Danske Spil channel management including optimization of retailers, terminals and digital solutions relating to all Danske Spil retailer-driven gaming products.
3. Solution for Number Games including distribution capabilities via digital platforms (excluding frontend) and terminals.
4. Solution for management of physical Instant/scratch games. (Printing of Scratch Tickets is not included).
5. Supply and deployment of retailer terminal solutions, incl. off-site maintenance, IT infrastructure and operations services. The delivery may include maintenance and other services relating to existing terminals.
6. Single Point Of Contact for 2nd line handling of issues relating to the supplied solutions and services.
A further description of scope and requirements will follow in the tender specifications.
The purpose of the competitive dialogue is particularly to clarify to what extent and in what way the Lottery services and related business processes can be delivered by the market, thereby providing the market with a high degree of opportunity to define the precise scope and content of Lottery Services.
The following specific topics are expected to be addressed in the dialogue stage:
— Optimization of the management of retailers, channels and products;
— Synergies when bundling services and solutions around Number Games, Scratch Tickets, Retailer Management, terminal solutions as well as the use of digital channels;
— Business development concerning products, channels and value added services to retailers and consumers;
— Deployment Plan and organisation;
— Price structure, including possible gain sharing models (revenue and risk sharing between supplier and Danske Spil).
The contract is also planned to give the contracting authority the possibility to make further purchases and acquisitions of the contract's services and supplies within the contract period.
The tender includes a contract that contains elements of both a public contract as well as a framework contract. The contract covers both the supplier's obligation to provide Lottery solutions and Services as stated above, as well elements of a framework contract in connection with the contracting authority's opportunity to require consulting services. This includes development work related to the delivered solution during the entire contract term.
In respect of the provisions in the EC Tender Directive, hereunder the obligations to equal treatment of tenderers, non-discrimination and transparency, the technical and commercial scope as described above and in the options, cf. Section II.2.2), might change during the dialogue stage. In this context, selected services may switch from being part of the main service to become options (and vice versa), as a result of the dialogue.
Deadline
Fristen for modtagelse af bud var på 2013-08-28.
Indkøbet blev offentliggjort på 2013-07-09.
Hvem?
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Indkøbshistorik
| Dato |
Dokument |
| 2013-07-09
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Udbudsbekendtgørelse
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| 2014-08-21
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Supplerende oplysninger
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