NORDUnet 2023 e-meeting tender

NORDUnet A/S

NORDUnet operates and provides an existing e-meeting service, based on Zoom, to the Nordic NREN community. The procurement shall enable NORDUnet to purchase the licenses, support and services to continue to support the NORDUnet e-meeting hybrid on-prem services.
Currently the service hosts more than 200 user organisations, 1.2M users and is scaled to support 300.000 concurrent users.
The key service component is the NORDUnet owned and operated distributed on-premise infrastructure. The on-premise setup is in place to keep all in-meeting video, voice and sharing of data locally in country and region, this is also the case for webinars. Another important service component is an on-premise cloud recording service developed by NORDUnet that is using the API’s provided by the service.
All other components of the current service are based on the in EEA region Zoom service.

Deadline

Fristen for modtagelse af bud var på 2023-09-11. Indkøbet blev offentliggjort på 2023-08-04.

Hvem?

• NORDUnet A/S

Hvad?

• Uddannelse og undervisning › Videregående uddannelse

Hvor?

• Danmark

Indkøbshistorik

Dato	Dokument
2023-08-04	Udbudsbekendtgørelse

Udbudsbekendtgørelse (2023-08-04)
Objekt
Omfanget af udbuddet
Titel: Videregående uddannelse
Kort beskrivelse:

NORDUnet operates and provides an existing e-meeting service, based on Zoom, to the Nordic NREN community. The procurement shall enable NORDUnet to purchase the licenses, support and services to continue to support the NORDUnet e-meeting hybrid on-prem services. Currently the service hosts more than 200 user organisations, 1.2M users and is scaled to support 300.000 concurrent users. The key service component is the NORDUnet owned and operated distributed on-premise infrastructure. The on-premise setup is in place to keep all in-meeting video, voice and sharing of data locally in country and region, this is also the case for webinars. Another important service component is an on-premise cloud recording service developed by NORDUnet that is using the API’s provided by the service. All other components of the current service are based on the in EEA region Zoom service.

Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union
Fælles glossar for offentlige kontrakter (CPV)
Kode: Videregående uddannelse 📦
Sted for udførelsen
NUTS-region: Danmark 🏙️

Procedure
Procedureform: Offentligt udbud
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Andet
Navn på ordregivende myndighed: NORDUnet A/S
Postadresse: Kastruplundgade 22, 1.
Postnummer: 2770
Postby: Kastrup
Kontakt
Internetadresse: http://www.nordu.net 🌏
E-mail: qvist@nordu.net 📧
Telefon: +45 31621400 📞
URL til dokumenter: https://s2c.mercell.com/today/46769 🌏
URL til deltagelse: https://s2c.mercell.com/today/46769 🌏

Reference
Datoer
Afsendelsesdato: 2023-08-04 📅
Tilbudsfrist: 2023-09-11 📅
Offentliggørelsesdato: 2023-08-09 📅
Identifikatorer
Bekendtgørelsesnummer: 2023/S 152-485200
EUT-S-nummer: 152

Objekt
Omfanget af udbuddet
Kort beskrivelse:

Currently the service hosts more than 200 user organisations, 1.2M users and is scaled to support 300.000 concurrent users.

The key service component is the NORDUnet owned and operated distributed on-premise infrastructure. The on-premise setup is in place to keep all in-meeting video, voice and sharing of data locally in country and region, this is also the case for webinars. Another important service component is an on-premise cloud recording service developed by NORDUnet that is using the API’s provided by the service.

All other components of the current service are based on the in EEA region Zoom service.

Anslået samlet værdi: 5 000 000 EUR 💰
Kort beskrivelse:

E-meeting Solution Requirements

The requirements in this part should be considered representative of the type of service required

Generic

• A fully featured e-meeting service.

• Able to support a distributed on-premise environment.

• Be multi-tenant.

• An HTML based, Intuitive user interface for Students, Teachers and administrative purposes that supports multiple languages.

• Support for mobile devices, App or responsive HTML.

• Compliance with the EU accessibility directive.

Support

• The Bidder must have a helpdesk for reporting problems.

• The Bidder must have a dedicated support team to support on-prem

• The Bidder must monitor the central components of the service and provide statistics.

• The solution must be able to integrate with external systems, using a well-defined API.

• The solution must support externalised Authentication and Authorisation.

Commercial

• The commercial proposal should recognise the economies of scale for purchases by NORDUnet to support the Nordic NREN community.

• The framework should have a fair balance of risk.

• The contracting entity should be located within the EEA region.

Legal

• The service shall be GDPR compliant (Covered by the EU data directive).

• The framework contract will be based on NORDUnet’s contract template and the provider’s contract terms (MSA, EULA etc.) will as necessary be incorporated.

Anslået værdi uden moms: 5 000 000 EUR 💰
Varighed: 36 måneder
Beskrivelse af fornyelser: the renewal will take place every 12 month

Procedure
Retsgrundlag: 32014L0024
Antal deltagere, der skal overvejes: 3
Tidspunkt for modtagelse af tilbud: 12:00
Sprog, på hvilke bud eller ansøgninger om deltagelse kan indgives: engelsk 🗣️
Dato for åbning af tilbud: 2023-09-11 📅
Tidspunkt for åbning af tilbud: 14:00

Ordregivende myndighed
Identitet
Nationalt registreringsnummer: 17490346
Anden type ordregivende myndighed: Network and Infrastructure Services
Kontakt
Enhed: Jorgen Qvist
Internetadresse: www.nordu.net 🌏
Køberprofilens adresse: https://s2c.mercell.com/buyer/25494 🌏
URL til dokumenter: https://s2c.mercell.com/today/46769 🌏

Supplerende oplysninger
Gennemgå organ
Navn: Klagenævnet for Udbud
Postadresse: Nævnenes Hus, Toldboden 2
Postby: Viborg
Postnummer: 8800
Land: Danmark 🇩🇰
Telefon: +45 72405600 📞
E-mail: klfu@naevneneshus.dk 📧
Internetadresse: https://klfu.naevneneshus.dk 🌏
Oplysninger om frister for klageprocedurer:

There is no formal standard procedure for filing a complaint with the Complaints Board. The Complaints Board can, however, advise as follows:

1. Fee

Complaints of violations of Titles I-III of the Danish Public Procurement Act (which mainly implements the Public Procurement Directive 2014/24/EU), the Utilities Directive (Directive 2014/25/EU), the Concession Directive (Directive 2014/23/EU) and the Directive on Security and Defence Procurement (Directive 2009/81/EC) are subject to a fee of DKK 20,000, cf. section 5(4) of Executive Order regarding the Complaints Board.

If the Complaints Board finds in favor of the complainant, the fee is repaid.

To pay the fee from abroad, please use the following information: IBAN code: DK41 0216 4069 2095 21. Swift code: DABADKKK

When transferring the fee the complainant must add the following: “Klagenaevnet for Udbud, [name of the company/the complainant]”.

In the complaint the complainant must state that the fee is paid by transfer and include documentation for the transfer with account information.

2. Procedure

2.1.The complaint must include information on the identity of the complainant and the contract notice from “Ted – Tenders Electronic Daily”.

In addition, the complainant is obliged simultaneously to inform the contracting authority that a complaint has been filed with the Complaints Board. A copy of this notification must be forwarded to the Board.

2.2.The complaint must include a letter of complaint (Word and PDF- versions) written in Danish, including claims (“Påstande”), which in precise terms define the infringements allegedly committed by the contracting authority, including the rule or the principle, which allegedly has been violated. In this regard, it will be sufficient to refer to the relevant articles in the public procurement directives.

As mentioned, the complaint must be written in Danish. However, in the following, for the sake of guidance as to how a complaint should be structured, a few examples are given in English. Multiple claims must be numbered in consecutive order as follows: “Påstand 1” (Claim No. 1), “Påstand 2”, (Claim No. 2) etc.

Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrence- og Forbrugerstyrelsen
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Telefon: +45 41715000 📞
E-mail: kfst@kfst.dk 📧
Internetadresse: http://www.kfst.dk 🌏
Kilde: OJS 2023/S 152-485200 (2023-08-04)

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