Tender for global outsourcing of receipt of applications for visa and residence/work permits (2)

Udenrigsministeriet

The Danish Ministry of Foreign Affairs is inviting tenderers for the provision of services related to the receipt and completeness control of short-term visa and residence permit applications on behalf of Danish foreign missions. The estimated total number of applications is 150 000 per year. The tender contains a list of mandatory locations and a list of optional locations, which the tenderer may accept to deliver services from. Applicants applying for a visa to Denmark shall themselves fill in the visa application form online using ApplyVisa and pay the visa fee online. Applicants applying for a residence permit to Denmark shall themselves fill in the application form online or by paper and pay the residence permit fee online. In both cases, the applicants are informed that they should bring color photocopies of all documents (except the passport) in either A4 or legal paper size. The DM may ask the External Service Provider (ESP) to request that applicants provide additional supporting documents to aid the assessment of the application. The contract includes the following services for each Visa Application Centre (VAC): The receipt and completeness control of short-term visa applications, which shall be performed by the service provider, include: — the capture of the applicants' biometric data, — enabling applicants to fill in the visa applications online, to which effect the ESP must have a sufficient number of computers with Internet access available as part of the service fee at the VAC, — scanning of visa application, passport and supplementary documentation, — handling (receiving and transferring) of application fees (in fall-back situations), — enabling applicants to pay fee online, to which effect the ESP must have a sufficient number of computers with Internet access available at the VAC, — delivery of application documents, passports, biometric data files, scanned files, etc. to the local DM, — return of passport, decision letter and supporting documents to applicant. The receipt and completeness control of residence and work permit applications shall include: — the capture of the applicants' biometric data, — scanning of residence permit applications, passport and supplementary documentation, — handling of fees (in fall-back situations), — assisting with regards to accepting fees online via the MFA payment portal, — delivery of application documents, passports, biometric data files, scanned files, etc. to the DM. The provision of these services shall comply with physical security and data protection requirements as laid down in Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009, establishing a community code on visas with amendments, article 43, article 44 and Annex X and EU and Danish data protection legislation and data protection legislation and other security requirements in the countries where the services are provided. After the signature of the contract, the service provider shall set up the basis for the delivery of the contracted services by establishing facilities, including the necessary equipment, for the receipt of applications related to Denmark in existing VACs or by the establishment of new VACs at the locations specified in the contract for each region, implementing the required homepages, training staff to execute the contracted services, including biometric data capture and data entry and implementing biometric data capture equipment and suitable document scanners. Before the individual VACs will be operational, the service provider must pass acceptance test for each location.

Deadline
Fristen for modtagelse af bud var på 2024-07-09. Indkøbet blev offentliggjort på 2024-06-11.

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Indkøbshistorik
Dato Dokument
2024-06-11 Udbudsbekendtgørelse
Udbudsbekendtgørelse (2024-06-11)
Objekt
Omfanget af udbuddet
Titel: Tender for global outsourcing of receipt of applications for visa and residence/work permits (2)
Referencenummer: Global outsourcing agreement
Kort beskrivelse:
“The Danish Ministry of Foreign Affairs is inviting tenderers for the provision of services related to the receipt and completeness control of short-term...”    Vis mere
Kontrakttype: Tjenesteydelser
Produkter/tjenester: Andre tjenesteydelser 📦
Anslået værdi uden moms: 22 500 000 EUR 💰
Beskrivelse
Beskrivelse af udbuddet:
“The Danish Ministry of Foreign Affairs is inviting tenderers for the provision of services related to the receipt and completeness control of short-term...”    Vis mere
Yderligere oplysninger:
“Participation in the tendering procedure may only take place by electronic means via the electronic tendering system used by the contracting authority. For...”    Vis mere
Yderligere produkter/tjenester: Programpakke til overensstemmelsesprøvning 📦
Yderligere produkter/tjenester: Programpakke til administration af faciliteter 📦
Yderligere produkter/tjenester: Behandling og tabulering af data 📦
Yderligere produkter/tjenester: Indsamling og bearbejdning af data 📦
Yderligere produkter/tjenester: Støttetjenester for den offentlige sektor 📦
Yderligere produkter/tjenester: Forretningstjenesteydelser: forskrifter, markedsføring, rådgivning, rekruttering, trykning og sikkerhed 📦
Hovedsted eller sted for udførelsen:
“This is the address of the MFA. The Supplier shall deliver the services from specific locations stated in the tender material.”
Sted for udførelsen: Byen København 🏙️
Varighed: 48 (MONTH)
Nedenstående tidsramme er udtrykt i antal måneder.
Kontraktens, rammeaftalens eller det dynamiske indkøbssystems varighed
Denne kontrakt kan forlænges
Beskrivelse
Beskrivelse af fornyelser:
“The contracting entity expects to re-tender the agreement upon expiration”
Kriterier for tildeling
Pris
Pris (justeringskoefficient): 20
Kvalitetskriterium (navn): Quality
Kvalitetskriterium (vægtning): 35
Kvalitetskriterium (navn): Geographical coverage
Kvalitetskriterium (vægtning): 10
Kvalitetskriterium (navn): Time Schedule
Kvalitetskriterium (vægtning): 20
Kvalitetskriterium (navn): Security of delivery
Kvalitetskriterium (vægtning): 15
Titel
Partiets identifikationsnummer: LOT-0000

Procedure
Administrative oplysninger
Frist for modtagelse af bud eller ansøgninger om deltagelse: 2024-07-09 11:00:00 📅
Sprog, på hvilke bud eller ansøgninger om deltagelse kan indgives: engelsk 🗣️

Juridiske, økonomiske, finansielle og tekniske oplysninger
Teknisk og faglig kompetence
Liste og kortfattet beskrivelse af udvælgelseskriterier:
“For service contracts: performance of services of the specified type: The tenderer must submit the ESPD with the following information: A list of 2...”    Vis mere
Betingelser i forbindelse med kontrakten
Betingelser for opfyldelse af kontrakten:
“With regards to the terms of payment in the contract, it is noted that the service provider receives no payment from the Ministry of Foreign Affairs or any...”    Vis mere

Ordregivende myndighed
Navn og adresser
Navn: Udenrigsministeriet
Nationalt registreringsnummer: 4024777
Postadresse: Asiatisk Plads 2
Postnummer: 1402
Postby: København K
Region: Byen København 🏙️
Land: Danmark 🇩🇰
E-mail: mimo@poulschmith.dk 📧
Telefon: +45 22336597 📞
Køberprofilens adresse: https://eu.eu-supply.com/ctm/company/companyinformation/index/281426 🌏
Den ordregivende myndigheds type
Ministerium eller anden myndighed på nationalt plan eller forbundsplan
Hovedaktivitet
Generelle offentlige tjenesteydelser
Kommunikation
URL til dokumenter: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=405113&B= 🌏
URL for deltagelse: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=405113&B= 🌏

Supplerende oplysninger
Yderligere oplysninger

“Participation in the tendering procedure may only take place by electronic means via the electronic tendering system used by the contracting authority. For...”    Vis mere
Gennemgå organ
Navn: Klagenævnet for Udbud
Nationalt registreringsnummer: 37795526
Postadresse: Nævnenes Hus, Toldboden 2
Postnummer: 8800
Postby: Viborg
Region: Østjylland 🏙️
Land: Danmark 🇩🇰
E-mail: klfu@naevneneshus.dk 📧
Telefon: +45 72405600 📞
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrence- og Forbrugerstyrelsen
Nationalt registreringsnummer: 10294819
Postadresse: Carl Jacobsens Vej 35
Postnummer: 2500
Postby: Valby
Region: Byen København 🏙️
Land: Danmark 🇩🇰
E-mail: kfst@kfst.dk 📧
Telefon: +45 41715000 📞
Gennemgangsprocedure
Præcise oplysninger om fristerne for gennemgangsprocedurer:
“Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at...”    Vis mere
Oplysninger om elektroniske arbejdsgange
Elektronisk fakturering vil blive accepteret
Der vil blive anvendt elektronisk betaling
Kilde: OJS 2024/S 114-350147 (2024-06-11)