Passenger Tracking Analysis

Københavns Lufthavne A/S

Copenhagen Airports (CPH) has a strategic focus of constantly developing and adjusting the airport's Services and offerings to meet our customers' needs and demands. The framework agreement will act as key tools to understanding and developing CPH's business and to ensure that the organisation is customer-focused and fact-based. The assignments consists of 3 elements:
Tracking Analysis;
Mystery Shopping;
Ad hoc analysis.

Deadline

Fristen for modtagelse af bud var på 2017-10-04. Indkøbet blev offentliggjort på 2017-09-04.

Hvem? Hvad? Hvor?
Indkøbshistorik
Dato Dokument
2017-09-04 Udbudsbekendtgørelse
2017-12-20 Bekendtgørelse om indgåede kontrakter
Udbudsbekendtgørelse (2017-09-04)
Objekt
Omfanget af udbuddet
Titel: Markedsundersøgelser og økonomiske konsekvensanalyser, rundspørger og statistikker
Kort beskrivelse:
Copenhagen Airports (CPH) has a strategic focus of constantly developing and adjusting the airport's Services and offerings to meet our customers' needs and demands. The framework agreement will act as key tools to understanding and developing CPH's business and to ensure that the organisation is customer-focused and fact-based. The assignments consists of 3 elements: Tracking Analysis; Mystery Shopping; Ad hoc analysis.
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Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union
Fælles glossar for offentlige kontrakter (CPV)
Kode: Markedsundersøgelser og økonomiske konsekvensanalyser, rundspørger og statistikker 📦
Yderligere CPV-kode: Markedsundersøgelser og økonomiske konsekvensanalyser, rundspørger og statistikker 📦
Sted for udførelsen
NUTS-region: Hovedstaden 🏙️

Procedure
Procedureform: Udbud efter forhandling
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Forsyningsvirksomhed
Navn på ordregivende myndighed: Københavns Lufthavne A/S
Postadresse: Lufthavnsboulevarden 6
Postnummer: 2700
Postby: Kastrup
Kontakt
Internetadresse: https://www.cph.dk/ 🌏
E-mail: mia.butzow@cph.dk 📧
Telefon: +45 20818484 📞
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192465&B=CPH 🌏
URL til deltagelse: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192465&B=CPH 🌏

Reference
Datoer
Afsendelsesdato: 2017-09-04 📅
Tilbudsfrist: 2017-10-04 📅
Offentliggørelsesdato: 2017-09-06 📅
Identifikatorer
Bekendtgørelsesnummer: 2017/S 170-349357
EUT-S-nummer: 170
Yderligere oplysninger
In order to participate in prequalification of Passenger Tracking Analyse, the candidate must register through a electronic sourcing management system. This system gives access to all documents of the tender process. The documents for application for prequalification is under Documents section under the folder ‘Application for prequalification’. The other folder under Documents are ‘Tender documents’, which is for the invitation to tender and relevant for the candidates, who has been prequalified. The candidates can show their interest and register on the following site: https://eu.eu-supply.com/login.asp Selection of candidates: 5 candidates will be selected to participate. If there are more than 5 candidates who meet the criteria for selection, the 5 best qualified candidates will be invited to submit a tender, based on a evaluation of the candidates' economic, financial and technical capacity, cf. III 2.2 and III 2.3.
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Objekt
Omfanget af udbuddet
Kort beskrivelse:
Copenhagen Airports (CPH) has a strategic focus of constantly developing and adjusting the airport's Services and offerings to meet our customers' needs and demands. The framework agreement will act as key tools to understanding and developing CPH's business and to ensure that the organisation is customer-focused and fact-based. The assignments consists of 3 elements:
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Tracking Analysis;
Mystery Shopping;
Ad hoc analysis.
Anslået samlet værdi: 15 000 000 DKK 💰
Kort beskrivelse:
The tender consist of different assignments within tracking and analysis of passengers in CPH. The applicant must be able to carry out the full analytical process within different different tracking analysis, mystery shopping and ad hoc analysis.
Varighed: 36 måneder
Beskrivelse af fornyelser: 2 x 12 months.
Beskrivelse af mulighederne: Extension of the duration of the framework agreement 2 x 12 months.
Sted for udførelsen
Hovedsted eller sted for udførelsen: Terminals in Copenhagen Airport in Kastrup.

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Egnethed til at udøve det erhverv:
With reference to the Document section under the folder ‘Application for prequalification’, which is available by registration. See section VI.3.
Økonomisk og finansiel stilling:
With reference to the Document section under the folder ‘Application for prequalification’, the information must be provided in evidence of economic and financial capacity. See section VI.3.
Teknisk og faglig kompetence:
With reference to the Document section under the folder ‘Application for prequalification’, the information must be provided in evidence of technical capacity. See section VI.3.
Kontraktens udførelse
Krav om deponering og sikkerhedsstillelse:
The contracting entity reserves the right to require guarantees. This is stated in the tender documents.
De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem: The terms concerning financing and payment is stated in the tender documents.
Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:
The contract may be awarded to a single candidate or a consortium ( or a special purpose vehicle formed by a consortium), but in the case of a consortium liability will be joint and several. Each member of the consortium shall submit a signed statement of personal, joint and several liability. Statement form is available from the contracting entity.
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Betingelser for opfyldelse af kontrakten:
Employees working in the airport's restricted area shall obtain security clearance.

Procedure
Påtænkt antal ansøgere: 5
Tidspunkt for modtagelse af tilbud: 10:00
Dato for afsendelse af opfordringer: 2017-10-06 📅
Sprog, på hvilke bud eller ansøgninger om deltagelse kan indgives: dansk 🗣️
engelsk 🗣️
Tilbuddets gyldighedsperiode: 2018-03-06 📅

Ordregivende myndighed
Identitet
Nationalt registreringsnummer: 14707204
Kontakt
Enhed: Mia Bützow
Køberprofilens adresse: https://eu.eu-supply.com/ctm/Company/CompanyInformation/Index/101360 🌏
URL til dokumenter: http://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=192465&B=CPH 🌏

Reference
Yderligere oplysninger
In order to participate in prequalification of Passenger Tracking Analyse, the candidate must register through a electronic sourcing management system. This system gives access to all documents of the tender process. The documents for application for prequalification is under Documents section under the folder ‘Application for prequalification’. The other folder under Documents are ‘Tender documents’, which is for the invitation to tender and relevant for the candidates, who has been prequalified.
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The candidates can show their interest and register on the following site: https://eu.eu-supply.com/login.asp
Selection of candidates:
5 candidates will be selected to participate. If there are more than 5 candidates who meet the criteria for selection, the 5 best qualified candidates will be invited to submit a tender, based on a evaluation of the candidates' economic, financial and technical capacity, cf. III 2.2 and III 2.3.
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Supplerende oplysninger
Gennemgå organ
Navn: Klagenævnet for Udbud
Postby: Viborg
Land: Danmark 🇩🇰
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Postadresse: Nævnenes Hus Toldboden 2
Postnummer: 8800
Telefon: +45 35291095 📞
E-mail: klfu@erst.dk 📧
Internetadresse: http://www.klfu.dk 🌏
Kilde: OJS 2017/S 170-349357 (2017-09-04)
Bekendtgørelse om indgåede kontrakter (2017-12-20)
Objekt
Omfanget af udbuddet
Kort beskrivelse:
Copenhagen Airports (CPH) has a strategic focus of constantly developing and adjusting the airport’s Services and offerings to meet our customers’ needs and demands. The framework agreement will act as key tools to the understanding and developing CPH’s business and to ensure that the organisation is customer-focused and fact-based. The assignments consist of 3 elements: Tracking analysis. Mystery shopping. Ad hoc analysis.
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Den samlede værdi af udbuddet: 15 000 000 DKK 💰
Bekendtgørelsens metadata
Dokumenttype: Bekendtgørelse om indgåede kontrakter

Procedure
Bud-type: Finder ikke anvendelse

Reference
Datoer
Afsendelsesdato: 2017-12-20 📅
Offentliggørelsesdato: 2017-12-22 📅
Identifikatorer
Bekendtgørelsesnummer: 2017/S 246-516341
Henviser til bekendtgørelse: 2017/S 170-349357
EUT-S-nummer: 246

Objekt
Omfanget af udbuddet
Kort beskrivelse:
Copenhagen Airports (CPH) has a strategic focus of constantly developing and adjusting the airport’s Services and offerings to meet our customers’ needs and demands. The framework agreement will act as key tools to the understanding and developing CPH’s business and to ensure that the organisation is customer-focused and fact-based. The assignments consist of 3 elements:
Vis mere
Tracking analysis.
Mystery shopping.
The tender consists of different assignments within tracking and analysis of passengers in CPH. The applicant must be able to carry out the full analytical process within different tracking analysis, mystery shopping and ad hoc analysis.

Procedure
Kriterier for tildeling
Kvalitetskriterium (navn): Data Collection
Kvalitetskriterium (vægtning): 20
Kvalitetskriterium (navn): Data Reporting
Project Organisation
Omkostningskriterium (navn): Pris
Omkostningskriterium (vægtning): 40

Tildeling af kontrakt
Dato for kontraktindgåelse: 2017-12-19 📅
Kilde: OJS 2017/S 246-516341 (2017-12-20)
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