A tender is offered for a supplier contract for the configuration, implementation and licensing of an External Relationship Management (ERM) System based on the requirements for functionality described in the subsequent tender procedure. Instead of maintaining a vast number of local systems with data on the university's external relations, AU wish to integrate efforts into one common system in order to work and share knowledge smarter and faster. The first steps have been taken with the current system, and the tender is a part of ensuring continued progress. The overall scope and aim of the system is to set up the basic infrastructure needed for this. The Customer's organization consists of a multitude of administrative and research departments with a high degree of daily management of external relations. Thus the number of potential departments and users of the system is very high. Therefore the tender requires a highly scalable solution, both in terms of number of departments involved, but also in terms of the depth of functionality in the system. In terms of functionality, the tendered solution includes a basic ERM-system and potentially its connected Alumni portal. The logical expansion is into an associated career portal as there is an almost common target group and shared content. In terms of departments involved, this tender focuses on the departments already sharing a system and a few eager to join. This system's scalability is essential because the basic operational mode will be expansion to the entire organisation. For AU Knowledge Exchange this system will be the key tool in leveraging the university's combined knowledge of its external relations. The system will be offered to administrative and research departments throughout the university and will thus serve to support the strategic work with external relations. From a data perspective the tender will focus on a flow of data about students and alumni from a web service from the Customer's study administrative system, STADS. Future integrations will focus on databases both internal en external to the Customer's own systems, such as Learning Management Systems, Identity management systems or national databases with organizational data. The Tenderer will get the opportunity to supply the main system for supporting management of external relations at Aarhus University. These external relations include alumni (former students), employees and organizations. The system will also handle students, but primarily in terms of their involvement in projects with the university's external relations or their engagement with local departments such as AU Alumni or AU Career's services for students. The ERM-system will serve as the data hub for other functionality, such as event management, e-mail marketing and portals for alumni. The tender is made by one of AU's administrative divisions, AU Knowledge Exchange, and aims to continue the ongoing work towards an integrated approach to the university's external relationship management. The scope of the tender thus applies to seven departments both inside and outside AU Knowledge Exchange. Today, four of these departments work on a common database with a connected alumni portal (www.alumni.au.dk), and this system is the subject of the tender. AU wish to offer a contract to the Tenderer with the best bid primarily based on highly configurable standard functionality that will support both existing activities in the system and be prepared to grow with us. This Tender comprises a contract, which contains elements of both a public contract as a framework agreement, as the contract comprises both Supplier's duty to supply the above specified services on the establishment and operation of the system for the handling of external relations to Aarhus University, and it will contain an element of a framework agreement in connection with the university's opportunities for during the contract period to order any related consultancy services, alterations and further development of the system.
Deadline
Fristen for modtagelse af bud var på 2014-05-05.
Indkøbet blev offentliggjort på 2014-04-04.
Leverandører
Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:
Udbudsbekendtgørelse (2014-04-04) Objekt Omfanget af udbuddet
Titel: Udvikling af programmel til håndtering af kundeoplysninger og -relationer (CRM)
Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Varer
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: Udvikling af programmel til håndtering af kundeoplysninger og -relationer (CRM)📦
Procedure
Procedureform: Begrænset udbud
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud
Ordregivende myndighed Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Offentligretligt organ
Navn på ordregivende myndighed: Aarhus Universitet
Postadresse: Fuglesangs Allé 26
Postnummer: 8210
Postby: Aarhus V
Kontakt
Internetadresse: http://www.au.dk🌏
E-mail: udbud@au.dk📧
Telefon: +45 51335271📞
Reference Datoer
Afsendelsesdato: 2014-04-04 📅
Tilbudsfrist: 2014-05-05 📅
Offentliggørelsesdato: 2014-04-11 📅
Identifikatorer
Bekendtgørelsesnummer: 2014/S 072-123826
EUT-S-nummer: 72
Yderligere oplysninger
Please see the Instructions to Candidates on the webpage www.au.dk/udbud
Objekt Omfanget af udbuddet
Kort beskrivelse:
A tender is offered for a supplier contract for the configuration, implementation and licensing of an External Relationship Management (ERM) System based on the requirements for functionality described in the subsequent tender procedure.
Instead of maintaining a vast number of local systems with data on the university's external relations, AU wish to integrate efforts into one common system in order to work and share knowledge smarter and faster.
The first steps have been taken with the current system, and the tender is a part of ensuring continued progress.
The overall scope and aim of the system is to set up the basic infrastructure needed for this.
The Customer's organization consists of a multitude of administrative and research departments with a high degree of daily management of external relations.
Thus the number of potential departments and users of the system is very high. Therefore the tender requires a highly scalable solution, both in terms of number of departments involved, but also in terms of the depth of functionality in the system.
In terms of functionality, the tendered solution includes a basic ERM-system and potentially its connected Alumni portal.
The logical expansion is into an associated career portal as there is an almost common target group and shared content.
In terms of departments involved, this tender focuses on the departments already sharing a system and a few eager to join.
This system's scalability is essential because the basic operational mode will be expansion to the entire organisation.
For AU Knowledge Exchange this system will be the key tool in leveraging the university's combined knowledge of its external relations. The system will be offered to administrative and research departments throughout the university and will thus serve to support the strategic work with external relations.
For AU Knowledge Exchange this system will be the key tool in leveraging the university's combined knowledge of its external relations. The system will be offered to administrative and research departments throughout the university and will thus serve to support the strategic work with external relations.
From a data perspective the tender will focus on a flow of data about students and alumni from a web service from the Customer's study administrative system, STADS. Future integrations will focus on databases both internal en external to the Customer's own systems, such as Learning Management Systems, Identity management systems or national databases with organizational data.
From a data perspective the tender will focus on a flow of data about students and alumni from a web service from the Customer's study administrative system, STADS. Future integrations will focus on databases both internal en external to the Customer's own systems, such as Learning Management Systems, Identity management systems or national databases with organizational data.
The Tenderer will get the opportunity to supply the main system for supporting management of external relations at Aarhus University.
These external relations include alumni (former students), employees and organizations.
The system will also handle students, but primarily in terms of their involvement in projects with the university's external relations or their engagement with local departments such as AU Alumni or AU Career's services for students.
The ERM-system will serve as the data hub for other functionality, such as event management, e-mail marketing and portals for alumni.
The tender is made by one of AU's administrative divisions, AU Knowledge Exchange, and aims to continue the ongoing work towards an integrated approach to the university's external relationship management.
The scope of the tender thus applies to seven departments both inside and outside AU Knowledge Exchange.
Today, four of these departments work on a common database with a connected alumni portal (www.alumni.au.dk), and this system is the subject of the tender.
AU wish to offer a contract to the Tenderer with the best bid primarily based on highly configurable standard functionality that will support both existing activities in the system and be prepared to grow with us.
This Tender comprises a contract, which contains elements of both a public contract as a framework agreement, as the contract comprises both Supplier's duty to supply the above specified services on the establishment and operation of the system for the handling of external relations to Aarhus University, and it will contain an element of a framework agreement in connection with the university's opportunities for during the contract period to order any related consultancy services, alterations and further development of the system.
This Tender comprises a contract, which contains elements of both a public contract as a framework agreement, as the contract comprises both Supplier's duty to supply the above specified services on the establishment and operation of the system for the handling of external relations to Aarhus University, and it will contain an element of a framework agreement in connection with the university's opportunities for during the contract period to order any related consultancy services, alterations and further development of the system.
Beskrivelse af mulighederne: 3 extensions of the contract term, 2 by 1 year and 1 by 6 months.
Antal mulige forlængelser: 3
Tidsramme for efterfølgende kontrakter: 30 måneder
Varighed: 24 måneder
Referencenummer: 75778
Juridiske, økonomiske, finansielle og tekniske oplysninger Betingelser for deltagelse
Egnethed til at udøve det erhverv:
Any Candidate will be excluded from participation where that Candidate:
(a) has been subject of a conviction by final judgment in respect of participation in a criminal organisation, corruption or fraud or money laundering;
(b) is bankrupt or is being wound up, where the Candidate's affairs are being administered by the court, where the Candidate has entered into an arrangement with creditors, where the Candidate has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations.
(b) is bankrupt or is being wound up, where the Candidate's affairs are being administered by the court, where the Candidate has entered into an arrangement with creditors, where the Candidate has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations.
(c) is the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or an arrangement with creditors or any other similar proceedings under national laws and regulations.
(d) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning the Candidate's professional conduct.
(e) has been guilty of grave professional misconduct proven by any means which the Contracting Authority can demonstrate.
(f) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which the Candidate is established or with those of Denmark.
(g) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which the Candidate is established or with those of Denmark.
(h) is guilty of serious misrepresentation in supplying the information required under this clause or has not supplied such information.
Documentation:
In order to prove that one or several of the aforesaid grounds for exclusion do not exist, the Candidate must make a solemn declaration in the form of Template A concerning the grounds for exclusion mentioned above.
Please note that the solemn declaration must be completed by ticking the boxes and subsequently signed. A lacking or incorrect solemn declaration may mean that the request to participate will be deemed non-conforming and rejected.
At the request of the Contracting Authority, the Candidate who the Contracting Authority intends to contract with is obliged to provide further documentation that one or several of the aforesaid grounds for exclusion do not exist.
Candidate's personal affairs:
Consolidated Act no. 336 of 13 May 1997 on the limitation of debtors' participation in public works contracts, etc., stipulates that, in connection with the purchase of goods and services, the public contracting entity must demand that any Candidate make a solemn declaration stating to which extent the Candidate has unpaid mature debt to any public authorities in the form of taxes, duties and contributions to social security schemes under Danish law or the laws of the country in which the Candidate has its registered office.
Consolidated Act no. 336 of 13 May 1997 on the limitation of debtors' participation in public works contracts, etc., stipulates that, in connection with the purchase of goods and services, the public contracting entity must demand that any Candidate make a solemn declaration stating to which extent the Candidate has unpaid mature debt to any public authorities in the form of taxes, duties and contributions to social security schemes under Danish law or the laws of the country in which the Candidate has its registered office.
The Candidate must make a solemn declaration in the form of Template A attached to these instructions to Candidates to be submitted together with the request to participate.
Økonomisk og finansiel stilling:
The Contracting Authority will only contract with financially sound entities as it is of material importance that the Candidate stays in business for the entire contract period.
Consequently, the Contracting Authority will take the following economic factors into account:
— Auditor-certified statement or statements with information about the applicant's financial ratios for the past year including turnover, profit after tax, assets and equity.
— If the candidate's most recent financial statements ended more than 6 months before the pre-qualification deadline, the application shall be accompanied by a declaration stating the extent to which in the recent year have been no significant changes in the applicant's financial situation. The statement as issued by the bank, accountant, company CEO or corporate finance under penalty of perjury under the Danish Penal Code § 163. The statement has to be issued to this contract and must therefore be dated after the date of Contract notice. The statement must also include the situation where there has been no change in the applicant's financial situation since last year.
— If the candidate's most recent financial statements ended more than 6 months before the pre-qualification deadline, the application shall be accompanied by a declaration stating the extent to which in the recent year have been no significant changes in the applicant's financial situation. The statement as issued by the bank, accountant, company CEO or corporate finance under penalty of perjury under the Danish Penal Code § 163. The statement has to be issued to this contract and must therefore be dated after the date of Contract notice. The statement must also include the situation where there has been no change in the applicant's financial situation since last year.
Teknisk og faglig kompetence:
It is of decisive importance to the Contracting Authority that the candidate has the required technical capacity to act as a supplier to the Contracting Authority.
The candidates must document its technical capacity by providing the following information:
— Candidate's references from comparable or similar assignments / projects. References should state client incl. contact data for the client, size of the task (contract) and character description of the applicant's own services and completion period (status).
— Candidate's references from comparable or similar assignments / projects. References should state client incl. contact data for the client, size of the task (contract) and character description of the applicant's own services and completion period (status).
— Detailed description of 2 from the above listed projects (tasks in scale, complexity and content is comparable to the tendered project cf. clause 3.1 above), the Candidate finds particularly relevant to the assignment. The detailed description is expected along with the candidate's list of references to document the candidate's skills in the preparation of the installation, implementation of systems cf. clause 3.1.
— Detailed description of 2 from the above listed projects (tasks in scale, complexity and content is comparable to the tendered project cf. clause 3.1 above), the Candidate finds particularly relevant to the assignment. The detailed description is expected along with the candidate's list of references to document the candidate's skills in the preparation of the installation, implementation of systems cf. clause 3.1.
Furthermore the description should contain a description on the candidate's capability and procedure in management of a multi-tiered application and system support.
Procedure
Påtænkt antal ansøgere: 5
Objektive kriterier for udvælgelse:
Tenderers to the following tender procedure will be selected among the candidates who undoubtedly have the adequate financial and technical capacity to carry out the tendered project with emphasis on the latter. In the assessment of the technical capacity, the Contracting Authority will have particular focus on the Candidate's detailed description of the two references to document the candidate's skills in the preparation of the installation and implementation of systems cf. section 3.1 above. Furthermore the Contracting Authority will focus on the detailed description on the candidate's capability and procedure in implementation and management of an ERM system as tendered for including afterwards user and system support. The Contracting Authority will look at the information provided as a whole. It is in the interest of the Contracting Authority that the competition in the award phase is ensured and it may therefore be convenient not only to invite large companies (significant turnover, positive solvency ratios and large product ranges) but also smaller ones (low turnover, moderate solvency ratios and narrow product ranges) that specialise in specific products.
Tenderers to the following tender procedure will be selected among the candidates who undoubtedly have the adequate financial and technical capacity to carry out the tendered project with emphasis on the latter. In the assessment of the technical capacity, the Contracting Authority will have particular focus on the Candidate's detailed description of the two references to document the candidate's skills in the preparation of the installation and implementation of systems cf. section 3.1 above. Furthermore the Contracting Authority will focus on the detailed description on the candidate's capability and procedure in implementation and management of an ERM system as tendered for including afterwards user and system support. The Contracting Authority will look at the information provided as a whole. It is in the interest of the Contracting Authority that the competition in the award phase is ensured and it may therefore be convenient not only to invite large companies (significant turnover, positive solvency ratios and large product ranges) but also smaller ones (low turnover, moderate solvency ratios and narrow product ranges) that specialise in specific products.
Sprog
Sprog: dansk 🗣️
engelsk 🗣️
Ordregivende myndighed Kontakt
Enhed: Indkøbskontoret
Internetadresse: www.au.dk🌏
Navn: Aarhus Universitet
Enhed: Casper Ravn Uldbjerg
Telefon: +45 29453928📞
URL til deltagelse: http://au.dk/udbud🌏
Reference Identifikatorer
Referencenummer tildelt af den ordregivende myndighed: 75778
Supplerende oplysninger Gennemgå organ
Navn: Complaints Board for Public Procurement (Klagenævnet for Udbud)
Postadresse: Kampmannsgade 1
Postby: Copenhagen V
Postnummer: 1780
Land: Danmark 🇩🇰
Internetadresse: http://klfu.dk🌏
Oplysninger om frister for klageprocedurer: 12 months form the date of awarding the contract.
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Danish Competition and consumer Authority
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Internetadresse: http://kfst.dk🌏
Kilde: OJS 2014/S 072-123826 (2014-04-04)
Supplerende oplysninger (2014-04-11) Objekt Bekendtgørelsens metadata
Dokumenttype: Supplerende oplysninger
Procedure Kriterier for tildeling
Kriterium: 1. Price (25)
2. Solution and functionality (30)
3. Method and process (30)
4. Options (15)
Tildeling af kontrakt
Dato for kontraktindgåelse: 2014-09-12 📅
Navn: Progressive A/S
Postadresse: Lyskær 3B
Postby: Herlev
Postnummer: 2730
Land: Danmark 🇩🇰 Oplysninger om udbud
Antal modtagne bud: 2
Supplerende oplysninger Gennemgå organ
Postadresse: Dahlerups Pakhus, Langelinie Allé
Postby: København Ø
Postnummer: 2100
E-mail: klfu@erst.dk📧
Telefon: +45 35291095📞
Internetadresse: http://www.klfu.dk🌏
Navn: The Danish Competition and Consumer Authority (Konkurrence- og Forbrugerstyrelsen)
Internetadresse: http://www.kfst.dk🌏
Oplysninger om frister for klageprocedurer:
An appeal must be lodged within 45 days from the publication of this contract award notice in the Official Journal of the European Union.
The complainant must at the latest simultaneously whit the lodging of the appeal to the Danish Board of Public Procurement notify the Contracting Authority that the appeal has been lodged.
Along with the appeal an amount of DKK 20.000 covering the appeal charges must be subjoined.
Organ med ansvar for mæglingsprocedurer
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Complaints Board for Public Procurement (Klagenævnet for Udbud)
Kilde: OJS 2014/S 196-346365 (2014-10-09)