Ticketing System for the Royal Danish Theatre

The Royal Danish Theatre

The Royal Danish Theatre is issuing an invitation to tender for the service of providing a ticketing system. The system shall be a business system, handling the Royal Danish Theatre's customers and all of their purchases.
In 2012 the Royal Danish Theatre had 82 productions and staged 721 performances at several venues. All together these activities meant setting up around 1600 events in the ticketing system, including arts and different add-ons such as guided tours, dinners and others.
Services: The service involves providing a ticketing system to be used by the Royal Danish Theatre which will include the following:
- Delivery and implementation of the ticketing system.
- System operation, software maintenance and hosting.
- Supporting super-users at the theatre in the use of the system.
Further development and cooperation:
- The Supplier's Business Analyst must throughout the Contract engage closely with key staff at the Royal Danish Theatre in mapping out how the system best can be adapted and developed to meet the requirements of the Danish Royal Theatre. The Supplier and the Business Analyst in particular must therefore acquire and maintain a comprehensive knowledge of the Danish Royal Theatre's business to enable the Parties to plan and develop new initiatives optimally, timely and effectively.
- The Supplier must also provide ad-hoc training and ad-hoc consultancy for the ticketing system. The requirements for the above-mentioned services will be specified in the tender documents.
The ticketing system's functions must include the following:
- Facility for selling tickets via the theatre's own website, call centre, box offices, and kiosks.
- Ability to integrate with the theatre's own website, including interface with the CMS system Sitecore which is based on the .NET framework.
- Flexibility and ability to handle many types of sales for different target groups.
- Ability to handle many different forms of sales channels and means of payments.
- Ability to interface with the theatre's other business systems, including the Navision financial management system, Nets/Dibs payment solutions, Portrait and Micros Fidelio.
- Flexible reporting possibilities which can handle and combine huge volumes of data eg. purchase transactions spanning several seasons.
- Ability to extract data on customer and purchase history.
- Ability to collect customer data to be used for targeted marketing.
Language: The system language, i.e. the language that the users at the Royal Danish Theatre will encounter when they are using the ticketing system in manuals etc., must be Danish or English. It should be possible for the customer to choose between Danish or English, when using the system on one of the online sales platforms. Customers at the Royal Danish Theatre must not be charged a ticketing fee when purchasing tickets to performances at the Royal Danish Theatre.
The Royal Danish Theatre and the winning applicant are expected to sign the contract at December 2013. The contract runs for 5 years from the date of handover approximately from 1 December 2014.

Deadline

Fristen for modtagelse af bud var på 2013-08-12. Indkøbet blev offentliggjort på 2013-06-17.

Leverandører

Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:

• Tessitura Network, Inc.

Hvem?

• The Royal Danish Theatre

Hvad?

• Programmelrelaterede tjenester › Implementering af programmel
• Programmelrelaterede tjenester › Levering af programmel

Hvor?

• Danmark › Hovedstaden

Indkøbshistorik

Dato	Dokument
2013-06-17	Udbudsbekendtgørelse
2013-11-05	Supplerende oplysninger
2014-04-14	Bekendtgørelse om indgåede kontrakter

Udbudsbekendtgørelse (2013-06-17)
Objekt
Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support 📦

Procedure
Procedureform: Begrænset udbud
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud

Ordregivende myndighed
Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Offentligretligt organ
Navn på ordregivende myndighed: The Royal Danish Theatre
Postadresse: August Bournonvilles Passage 2-8, Postboks 2185
Postnummer: 1017
Postby: Copenhagen K
Kontakt
Internetadresse: http://www.kglteater.dk 🌏
E-mail: ts-tender@kglteater.dk 📧

Reference
Datoer
Afsendelsesdato: 2013-06-17 📅
Tilbudsfrist: 2013-08-12 📅
Offentliggørelsesdato: 2013-06-21 📅
Identifikatorer
Bekendtgørelsesnummer: 2013/S 119-203792
EUT-S-nummer: 119
Yderligere oplysninger

Please note that the applicant MUST use the stated templates for submitting the information and documentation concerning clause III.2.1, III. 2.2 and III.2.3. The templates is available on www.kglteater.dk/tender. An applicant may rely on others' financial and/or technical capacity, cf. the public procurement directive, articles 47(2) and 48(3), notwithstanding the legal character of the connection between the applicant and these other financial participants. In the application for prequalification, the applicant shall in this case substantiate that the applicant is entitled to dispose of the necessary resources, e.g. rely on others financial capacity. In such case, the applicant shall submit documentation from the other participants containing approval that the other participants will and shall make the financial resources in question available for the applicant. For submitting this information, the applicant MUST use template 9 (the template is available on www.kglteater.dk/tender). In this case, the applicant shall furthermore submit the same type of information regarding the other participant's financial capacity as the applicant is submitting regarding the applicant's own financial capacity. Each applicant may only submit one application. If the same legal entity is part of several applicants, e.g. if the legal entity submits its own application but at the same time is a part of a consortium which submits an application, the applicant shall ensure that the participation of the same legal entity does not imply the possibility of mutually influencing the content of the tenders of the different bidders. Submission of the application for prequalification: The application for prequalification and tenders shall not be made by email. The application for prequalification shall be submitted in 1 signed original in paper form and 4 copies in paper form as well as 1 electronic version on a USB stick or similar media. The application shall be delivered in a closed envelope labeled "Ticketing System" and must be submitted to the contact person mentioned in clause I.1). The deadline for receipt of a request for prequalification appears from section IV.3.4, and the deadline is given in Danish time (CET). It is possible to submit questions in writing regarding the tender. Questions must be sent to the following email address ts-tender@kglteater.dk. Any questions must be marked “Ticketing System”. The contracting entity will publish all questions and answers in an anonymised form as well as any additional material to the tenderer at the Royal Danish Theatre website www.kglteater.dk/tender.

Yderligere oplysninger

Please note that the applicant MUST use the stated templates for submitting the information and documentation concerning clause III.2.1, III. 2.2 and III.2.3. The templates is available on www.kglteater.dk/tender. An applicant may rely on others' financial and/or technical capacity, cf. the public procurement directive, articles 47(2) and 48(3), notwithstanding the legal character of the connection between the applicant and these other financial participants. In the application for prequalification, the applicant shall in this case substantiate that the applicant is entitled to dispose of the necessary resources, e.g. rely on others financial capacity. In such case, the applicant shall submit documentation from the other participants containing approval that the other participants will and shall make the financial resources in question available for the applicant. For submitting this information, the applicant MUST use template 9 (the template is available on www.kglteater.dk/tender). In this case, the applicant shall furthermore submit the same type of information regarding the other participant's financial capacity as the applicant is submitting regarding the applicant's own financial capacity. Each applicant may only submit one application. If the same legal entity is part of several applicants, e.g. if the legal entity submits its own application but at the same time is a part of a consortium which submits an application, the applicant shall ensure that the participation of the same legal entity does not imply the possibility of mutually influencing the content of the tenders of the different bidders.

Submission of the application for prequalification: The application for prequalification and tenders shall not be made by email. The application for prequalification shall be submitted in 1 signed original in paper form and 4

copies in paper form as well as 1 electronic version on a USB stick or similar media. The application shall be delivered in a closed envelope labeled "Ticketing System" and must be submitted to the contact person mentioned in clause I.1).

The deadline for receipt of a request for prequalification appears from section IV.3.4, and the deadline is given in Danish time (CET).

It is possible to submit questions in writing regarding the tender. Questions must be sent to the following email address ts-tender@kglteater.dk. Any questions must be marked “Ticketing System”. The contracting entity will publish all questions and answers in an anonymised form as well as any additional material to the tenderer at the Royal Danish Theatre website www.kglteater.dk/tender.

Objekt
Omfanget af udbuddet
Kort beskrivelse:

In 2012 the Royal Danish Theatre had 82 productions and staged 721 performances at several venues. All together these activities meant setting up around 1600 events in the ticketing system, including arts and different add-ons such as guided tours, dinners and others.

Services: The service involves providing a ticketing system to be used by the Royal Danish Theatre which will include the following:

- Delivery and implementation of the ticketing system.

- System operation, software maintenance and hosting.

- Supporting super-users at the theatre in the use of the system.

Further development and cooperation:

- The Supplier's Business Analyst must throughout the Contract engage closely with key staff at the Royal Danish Theatre in mapping out how the system best can be adapted and developed to meet the requirements of the Danish Royal Theatre. The Supplier and the Business Analyst in particular must therefore acquire and maintain a comprehensive knowledge of the Danish Royal Theatre's business to enable the Parties to plan and develop new initiatives optimally, timely and effectively.

- The Supplier must also provide ad-hoc training and ad-hoc consultancy for the ticketing system. The requirements for the above-mentioned services will be specified in the tender documents.

The ticketing system's functions must include the following:

- Facility for selling tickets via the theatre's own website, call centre, box offices, and kiosks.

- Ability to integrate with the theatre's own website, including interface with the CMS system Sitecore which is based on the .NET framework.

- Flexibility and ability to handle many types of sales for different target groups.

- Ability to handle many different forms of sales channels and means of payments.

- Ability to interface with the theatre's other business systems, including the Navision financial management system, Nets/Dibs payment solutions, Portrait and Micros Fidelio.

- Flexible reporting possibilities which can handle and combine huge volumes of data eg. purchase transactions spanning several seasons.

- Ability to extract data on customer and purchase history.

- Ability to collect customer data to be used for targeted marketing.

Language: The system language, i.e. the language that the users at the Royal Danish Theatre will encounter when they are using the ticketing system in manuals etc., must be Danish or English. It should be possible for the customer to choose between Danish or English, when using the system on one of the online sales platforms. Customers at the Royal Danish Theatre must not be charged a ticketing fee when purchasing tickets to performances at the Royal Danish Theatre.

The Royal Danish Theatre and the winning applicant are expected to sign the contract at December 2013. The contract runs for 5 years from the date of handover approximately from 1 December 2014.

Beskrivelse af mulighederne:

i) Extension of the contract by 2 x 24 months.

ii) Access to the system by viewing access during the entire duration of the contract and 5 years after the expiry of the contract with the sole purpose of viewing data.

Antal mulige forlængelser: 2
Tidsramme for efterfølgende kontrakter: 24 måneder
Varighed: 60 måneder

Juridiske, økonomiske, finansielle og tekniske oplysninger
Betingelser for deltagelse
Egnethed til at udøve det erhverv:

1) Information regarding the applicants' name and corporate form, address, CVR no. (company registration no.) and name and email address of the contact person at the applicant. Template 1 MUST be used. (The template is available on www.kglteater.dk/tender).

2) Solmn declaration concerning outstanding debts to the public sector in accordance with act no. 336 of 13 May 1997 on the Restriction of Debtors' Options for Participating in Public Procurement Procedures and on the Amendment of Certain other Acts. Template 2 MUST be used. (The template is available on www.kglteater.dk/tender).

3) Solmn declaration that the applicant is not in a situation corresponding to the grounds for exclusion of section 45, subsections 1 and 2 of the public procurement directive. Template 3 MUST be used. (The template is available on www.kglteater.dk/tender).

If the request for prequalification is submitted by a consortium or another type of consolidation of companies, the information shall be stated for each individual company.

Økonomisk og finansiel stilling:

4) Annual report(s) (signed by an auditor) or auditor's report containing the following key figures for the previous 3 accounting years:

i) Net turnover (the net turnover is defined as the sales value of products and services etc. relation to the company's ordinary activities with a deduction of price reductions, VAT and other taxes wich are directly connected to the sales price.

ii) The result before taxes,

iii) Assets, and

iv) Net capital.

Template 4 MUST be used. (The template is available on www.kglteater.dk/tender).

5) Declaration concerning the applicants net turnover relating to deliveries similar to this public procurement, cf. the contract notice, clause II.1.5, for the previous 3 accounting years. Template 5 MUST be used (the template is available on www.kglteater.dk/tender).

If the applicant has existed for less than 3 years, any available information on the closed accounting years shall be enclosed.

If the applicant is a consortium or another type of sonsolidation of companies, information shall be submitted for each individual company.

Mindstekrav til niveauet:

It is required that the applicant has had a positive net capital for the previous 2 closed accounting years.

Teknisk og faglig kompetence:

6) Reference list stating the most important deliveries similar to this public procurement, cf. the contract notice, clause II.1.5. All references must be motivated references, which implies that the applicant for each reference must state why the reference in question is relevant. The stated references must relate to assignments performed within the past 3 years and the contracting entity is entitled to disregard old references. Each reference must not be more than 1 legible A4 page including images if any. If a reference is more than 1 legible A4 page, the information on page 1 will only be taken into account at the assessment of the application.

Each reference must preferably include:

a) Name of the contracting entity and contact person,

b) Time for the performance of the assignment,

c) Description of the content of the assignment and the applicant's role in connection with the performance of the assignment, including preferably if the reference regards 1) Delivery and implementation of a ticketing system, 2) System operation, software maintenance and hosting, 3) Supporting super users at the venues in the use of the ticketing system and 4) Further development and cooperation,

d) The motivation for stating the reference and

e) Ticket volume of the contract.

The applicant may maximum state 10 references (also if the applicant is a consortium or another type of consolidation of companies). Any additional references shall not be taken into consideration. Template 6 MUST be used (the template is available on www.kglteater.dk/tender).

7) Declaration of the average annual manpower of the applicant in total for the last 3 years and divided in the following categories for the last 3 years i) Developer, ii) Business analyst, iii) Project manager, iv) Support employees, v) Trainer and vi) Other employees. Template 7 MUST be used (the template is available on www.kglteater.dk/tender)).

8) Copy of insurance policy or other documentation for relevant business and product liability insurance.

Template 8 MUST be used (the template is available on www.kglteater.dk/tender).

Mindstekrav til niveauet:

It is a minimum requirement that the applicant states minimum 1 reference regarding a ticketing system, in which the ticketing system must currently sell tickets to performing arts venues.

Kontraktens udførelse
Krav om deponering og sikkerhedsstillelse:

Reference is made to the contract documents regarding the deposits and guarantees.

De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem:

Reference is made to the contract documents regarding the payment terms. Invoicing is made electronically in accordance with the consolidated act no. 798 of June 2007 on public payments etc. with subsequent amendments.

Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:

No specific legal form is required. All participants in a consortium or another type of consolidation of companies shall be directly, jointly, severally and unlimitedly liable for the tender and the fulfilment of the awarded contract, and shall appoint a joint authorised company among the jointly and severally liable participants. The consortium declaration in template 10 MUST be filled out and submitted with the request for prequalification (the template is available on www.kglteater.dk/tender).

Procedure
Påtænkt antal ansøgere: 5
Objektive kriterier for udvælgelse:

In case that more than 5 applicants satisfy the contracting entity's requirements of qualification, the contracting entity shall select 5 applicants which are the most qualified applicants to fulfill the assignments in question. The selection must be made based on an assessment of the most relevant references, cf. clause III.2.3, no 7, compared to the assignment of the public procedure, cf. clause II.1.5. In connection with the evaluation of a company's qualifications to perform the assignment, the contracting entity will primarily emphasize references regarding a ticketing system in which the ticketing system currently sell tickets to performing art venues. Secondarily the contracting entity emphasizes references regarding a ticketing system which functions includes the facility for selling tickets via multiple sales channels, including the venues own website, call centres, box offices and kiosks.

Sprog
Sprog: engelsk 🗣️
Andre sprog: Any documentation unavailable in English can be submitted in Danish, Swedish and Norwegian.

Ordregivende myndighed
Kontakt
Enhed: Mette Hess Larsen
Internetadresse: www.kglteater.dk 🌏
E-mail: kfst@kfst.dk 📧
URL til dokumenter: http://www.kglteater.dk/tender 🌏

Reference
Yderligere oplysninger

Submission of the application for prequalification: The application for prequalification and tenders shall not be made by email. The application for prequalification shall be submitted in 1 signed original in paper form and 4

copies in paper form as well as 1 electronic version on a USB stick or similar media. The application shall be delivered in a closed envelope labeled "Ticketing System" and must be submitted to the contact person mentioned in clause I.1).

The deadline for receipt of a request for prequalification appears from section IV.3.4, and the deadline is given in Danish time (CET).

It is possible to submit questions in writing regarding the tender. Questions must be sent to the following email address ts-tender@kglteater.dk. Any questions must be marked “Ticketing System”. The contracting entity will publish all questions and answers in an anonymised form as well as any additional material to the tenderer at the Royal Danish Theatre website www.kglteater.dk/tender.

Supplerende oplysninger
Gennemgå organ
Navn: The Complaints Board for Public
Postadresse: Dahlerups Pakhus, Langelinie Allé 17
Postby: Copenhagen Ø
Postnummer: 2100
Land: Danmark 🇩🇰
E-mail: klfu@erst.dk 📧
Telefon: +45 35291000 📞
Internetadresse: http://www.klfu.dk 🌏
Fax: +45 33307799 📠
Navn: There is no arbitration body in Denmark.
Oplysninger om frister for klageprocedurer:

In accordance with act no 492 of 12 May 2010 on enforcement of the public procurement rules (with later amendtments), the following time limites for lodging a complaint in relation to the implementation of a public

procedure shall apply. A complaint regarding not being prequalified shall be filed with the Complaints Board for Public Procurement within 20 days calculated from the day after the day the contracting entity has notified the

involved applicants regarding which of the applicants have been prequalified, if the noticification includes a short explanation of the relevant reasons for the decision, cf. section 7, subsection 1 of the act. In other situations,

a complaint regarding a public procedure shall be filed the Complaints Board for Public Procurement within 45 days after the contracting entity has published a notice in the Official Journal of the European Union that the

contracting entity has concluded a contract. The time limit is calculated from the day after the day the notice is published, cf. section 7, subsection 2, para 1 of the act. No later than simultaneously with filing the complaint

with the Complaints Board for Public Procurement, the complaint shall inform the contracting entity in writing that the complaint is being filed with the Complaints Board for Public Procurement, and if the complaint has

been filed during the standstill period, cf. section 3, subsection 1 of the act.

Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: The Danish Competition and Consumer Authority, Center of Public Procurement Rules
Postadresse: Carl Jacobsens Vej 35
Postby: Valby
Postnummer: 2500
Telefon: +45 41715000 📞
Internetadresse: http://www.kfst.dk 🌏
Fax: +45 41715100 📠
Kilde: OJS 2013/S 119-203792 (2013-06-17)

Supplerende oplysninger (2013-11-05)
Objekt
Bekendtgørelsens metadata
Dokumenttype: Supplerende oplysninger

Reference
Datoer
Afsendelsesdato: 2013-11-05 📅
Offentliggørelsesdato: 2013-11-07 📅
Identifikatorer
Bekendtgørelsesnummer: 2013/S 216-375938
Henviser til bekendtgørelse: 2013/S 119-203792
EUT-S-nummer: 216
Kilde: OJS 2013/S 216-375938 (2013-11-05)

Bekendtgørelse om indgåede kontrakter (2014-04-14)
Objekt
Bekendtgørelsens metadata
Dokumenttype: Bekendtgørelse om indgåede kontrakter

Procedure
Procedureform: Udbud efter forhandling
Bud-type: Finder ikke anvendelse

Reference
Datoer
Afsendelsesdato: 2014-04-14 📅
Offentliggørelsesdato: 2014-04-17 📅
Identifikatorer
Bekendtgørelsesnummer: 2014/S 076-132173
EUT-S-nummer: 76

Procedure
Kriterier for tildeling
Kriterium: 1. Quality of the tendered Ticketing System (60)
2. Price (40)

Tildeling af kontrakt
Dato for kontraktindgåelse: 2014-02-24 📅
Navn: Tessitura Network, Inc.
Postadresse: 11700 Preston Road Suite 660, PMB 214
Postby: Dallas
Postnummer: TX 75230
Land: USA 🇺🇸
Oplysninger om udbud
Antal modtagne bud: 5

Reference
Identifikatorer
Meddelelsesnummer i EUT S: 2013/S 216-375938

Supplerende oplysninger
Gennemgå organ
Navn: The Complaints Board for Public Procedurement
Internetadresse: www.klfu.dk 🌏
Oplysninger om frister for klageprocedurer:

In accordance with act no. 492 of 12 May 2010 on enforcement of the public procurement rules (with later amendments), the following time limit for lodging a complaint shall apply.

A complaint regarding a public procedure shall be filed to the Complaints Board for Public Procurement within 45 days after the contracting entity has published a notice in the Official Journal of the European Union that the contracting entity has concluded a contract. The time limit is calculated from the day after the day the notice is published, cf. section 7, subsection 2, para 1 of the act.

No later than simultaneously with filing the complaint with the Complaints Board for Public Procurement, the complainant shall inform the contracting entity in writing that the complaint is being filed with the Complaints Board for Public Procurement, and if the complaint has been filed during the standstill period, cf. section 3, subsection 1 of the act.

Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Internetadresse: www.kfst.dk 🌏
Kilde: OJS 2014/S 076-132173 (2014-04-14)

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