Ticketing System for the Royal Danish Theatre

The Royal Danish Theatre

The Royal Danish Theatre is issuing an invitation to tender for the service of providing a ticketing system. The system shall be a business system, handling the Royal Danish Theatre's customers and all of their purchases.
In 2012 the Royal Danish Theatre had 82 productions and staged 721 performances at several venues. All together these activities meant setting up around 1600 events in the ticketing system, including arts and different add-ons such as guided tours, dinners and others.
Services: The service involves providing a ticketing system to be used by the Royal Danish Theatre which will include the following:
- Delivery and implementation of the ticketing system.
- System operation, software maintenance and hosting.
- Supporting super-users at the theatre in the use of the system.
Further development and cooperation:
- The Supplier's Business Analyst must throughout the Contract engage closely with key staff at the Royal Danish Theatre in mapping out how the system best can be adapted and developed to meet the requirements of the Danish Royal Theatre. The Supplier and the Business Analyst in particular must therefore acquire and maintain a comprehensive knowledge of the Danish Royal Theatre's business to enable the Parties to plan and develop new initiatives optimally, timely and effectively.
- The Supplier must also provide ad-hoc training and ad-hoc consultancy for the ticketing system. The requirements for the above-mentioned services will be specified in the tender documents.
The ticketing system's functions must include the following:
- Facility for selling tickets via the theatre's own website, call centre, box offices, and kiosks.
- Ability to integrate with the theatre's own website, including interface with the CMS system Sitecore which is based on the .NET framework.
- Flexibility and ability to handle many types of sales for different target groups.
- Ability to handle many different forms of sales channels and means of payments.
- Ability to interface with the theatre's other business systems, including the Navision financial management system, Nets/Dibs payment solutions, Portrait and Micros Fidelio.
- Flexible reporting possibilities which can handle and combine huge volumes of data eg. purchase transactions spanning several seasons.
- Ability to extract data on customer and purchase history.
- Ability to collect customer data to be used for targeted marketing.
Language: The system language, i.e. the language that the users at the Royal Danish Theatre will encounter when they are using the ticketing system in manuals etc., must be Danish or English. It should be possible for the customer to choose between Danish or English, when using the system on one of the online sales platforms. Customers at the Royal Danish Theatre must not be charged a ticketing fee when purchasing tickets to performances at the Royal Danish Theatre.
The Royal Danish Theatre and the winning applicant are expected to sign the contract at December 2013. The contract runs for 5 years from the date of handover approximately from 1 December 2014.

Deadline
Fristen for modtagelse af bud var på 2013-08-12. Indkøbet blev offentliggjort på 2013-06-17.

Leverandører
Følgende leverandører er nævnt i tildelingsbeslutninger eller andre indkøbsdokumenter:

• • Tessitura Network, Inc.

Hvem?

• • The Royal Danish Theatre

Hvad?

• • Programmelrelaterede tjenester › Implementering af programmel
• • Programmelrelaterede tjenester › Levering af programmel

Hvor?

• • Danmark › Hovedstaden