DSB is an Independent Public Company owned by the Danish Ministry of transport. The prime business area of DSB is railroad operation in Denmark. With this procurement DSB wishes to outsource parts of its IT operation, currently undertaken by DSB itself. The procurement covers, inter alia (1) the provision, establishment and operation of IT infrastructure and business applications, including: data centre services, service desk and end-user services. (2) the management, administration and operation of IT infrastructure provisioned through third party contracts owned by DSB, including network services and voice services. (3) the management of the above mentioned third party contracts on behalf of DSB. Application development and maintenance are not part of the services to be procured. Part of the supplier’s responsibility shall be to ensure that data centres, server infrastructure etc. are of such nature and quality that the required service levels of DSB can be met. The supplier may use DSB’s existing data centres under certain conditions. The end user services include development and roll out of images and software packages to client workstations and general maintenance of client workstations and various equipment used by DSB staff and customers, as part of the railroad operations. DSB has entered into a number of contracts concerning delivery of services regarding network, voice and maintenance of equipment and applications with various telecommunications companies and service providers. DSB wishes to continue this approach, but the supplier chosen as a result of this procurement shall undertake the daily management and governance of some of these contracts as part of the outsourcing agreement. The supplier shall advise and assist DSB in various business and infrastructure projects falling within the supplier’s field of business. Transfer of employees will be part of the tender. Currently DSB has approx. 80 staff appointed on an individual or group contract basis (non-civil servants), employed to provide the services that are in scope for the tender. Of these approx. 45 employees are working with IT Data Centre services, approx. 10 with network and voice services, approx. 10 with IT service desk and help desk services and approx. 15 with end user services. The current operations setup and baseline is summarised below (the numbers are indicative only): data centre services — 3 newish data centres, app. Tier2, plus 2 smaller, older ones: 3 000 switch ports, 400 SAN switch ports, 150 rack equivalents,— 500 physical and 500 virtual windows servers, 12 solaris servers, and 100 physical Linux servers,— SAN 300 TB (raw) virtual disk solutions including solid state disks,— Disk based mirrored backup solution equal to 2,5PB tape capacity,— 1 400 SQL databases, 300 server applications, and 40 SAP instances of the modules (ERP/ECC, Portal, BI, SEM, and SolMan) implemented in a windows environment,— 120 Citrix servers (included in the above numbers), with 1 100 concurrent users,— 15 physical and 50 virtual cisco firewalls,— 1 legacy tandem installation, which is under remote service management. End-user services,— 9 300 users (4 300 laptops and 4 400 desktops),— App. 6 000 of the workstations are on an SCCM based image, the rest have been manually installed, — 1 500 network printers and 100 other printers, — 500 units of special equipment on train stations (information monitors, ticket printers etc). Service Desk,— HP service center based with 7 users,— 95 000 calls / mails are handled per year. Network and voice services, and other contracts (to be administered) the volume of DSB’s key contracts in this field is presently: —— 8 500 mobile phone subscriptions, —— 550 landline subscriptions, —— 900 PSTN lines, —— 60 Banedanmark subscriptions, —— 82 ISDN lines, —— 30 Sales terminals at private addresses, —— 1 250 subscriptions to wireless communication, and 780 mobile broad band subscriptions,—— 1 380 ADSL subscriptions, —— Plus various other service and maintenance contracts related to DSB’s IT operation.
Deadline
Fristen for modtagelse af bud var på 2011-05-06.
Indkøbet blev offentliggjort på 2011-04-11.
Udbudsbekendtgørelse (2011-04-11) Objekt Omfanget af udbuddet
Titel: It-tjenester: rådgivning, programmeludvikling, internet og support
Bekendtgørelsens metadata
Originalsprog: engelsk 🗣️
Dokumenttype: Udbudsbekendtgørelse
Kontraktens art: Tjenesteydelser
Forordning: Den Europæiske Union, med deltagelse af GPA-lande
Fælles glossar for offentlige kontrakter (CPV)
Kode: It-tjenester: rådgivning, programmeludvikling, internet og support📦
Procedure
Procedureform: Udbud efter forhandling
Bud-type: Indsendelse gældende for alle delaftaler
Kriterier for tildeling
Det økonomisk mest fordelagtige bud
Ordregivende myndighed Identitet
Land: Danmark 🇩🇰
Type af ordregivende myndighed: Forsyningsvirksomhed
Postadresse: Sølvgade 40
Postnummer: 1349
Postby: København K
Kontakt
Internetadresse: http://www.dsb.dk🌏
E-mail: alds@dsb.dk📧
Telefon: +45 24684711📞
Since the tender includes transfer of staff, applicants must specify the locations from which the applicant run or intends to run operations and support functions from. If a request for participation is forwarded by a group of companies, the above-mentioned information must be forwarded for each company. In pursuance of the Utilities Directive, Council Directive 2004/17/EC, DSB reserves the right to restrict the number of tenderers to three to six. Only applicants that can document adequate technical and financial capacity will be prequalified. In case more than three to six applicants are found to be suited for submitting a tender for the contract, the extraordinary selection will be based on the company’s references, experience, financial capacity, number of employees to solve the task and the overall competition field. Prequalification and tender documents will be treated and stored as confidential by DSB and DSB’s consultants. The costs of applicants and tenderers in connection with the prequalification and submission of tenders are of no concern to DSB. Request to participate must be made electronically via DSB Sourcing system at this page: https://www.eu-supply.com/dsb.asp. When you have registered, you can choose one of the current public tenders among which this contract will be. When you have selected a contract, you must answer a number of questions within the above-mentioned deadline as in point IV.3.4 above in order to participate in the tender. DSB is expecting to send invitation letter to prequalified applicants around week 27. Deadline for submission of tender is expected to be around week 35. Questions and answers are organized in the period between the expected dates of invitation to tender and deadline for submission of the tender. The duration of the contract, cf. point II.3, shall be calculated from the start of operations.
Since the tender includes transfer of staff, applicants must specify the locations from which the applicant run or intends to run operations and support functions from. If a request for participation is forwarded by a group of companies, the above-mentioned information must be forwarded for each company. In pursuance of the Utilities Directive, Council Directive 2004/17/EC, DSB reserves the right to restrict the number of tenderers to three to six. Only applicants that can document adequate technical and financial capacity will be prequalified. In case more than three to six applicants are found to be suited for submitting a tender for the contract, the extraordinary selection will be based on the company’s references, experience, financial capacity, number of employees to solve the task and the overall competition field. Prequalification and tender documents will be treated and stored as confidential by DSB and DSB’s consultants. The costs of applicants and tenderers in connection with the prequalification and submission of tenders are of no concern to DSB. Request to participate must be made electronically via DSB Sourcing system at this page: https://www.eu-supply.com/dsb.asp. When you have registered, you can choose one of the current public tenders among which this contract will be. When you have selected a contract, you must answer a number of questions within the above-mentioned deadline as in point IV.3.4 above in order to participate in the tender. DSB is expecting to send invitation letter to prequalified applicants around week 27. Deadline for submission of tender is expected to be around week 35. Questions and answers are organized in the period between the expected dates of invitation to tender and deadline for submission of the tender. The duration of the contract, cf. point II.3, shall be calculated from the start of operations.
Objekt Omfanget af udbuddet
Tjenesteydelseskategori: 7
Bekendtgørelsen vedrører: Public_contract
Kort beskrivelse:
DSB is an Independent Public Company owned by the Danish Ministry of transport. The prime business area of DSB is railroad operation in Denmark. With this procurement DSB wishes to outsource parts of its IT operation, currently undertaken by DSB itself. The procurement covers, inter alia (1) the provision, establishment and operation of IT infrastructure and business applications, including: data centre services, service desk and end-user services.
DSB is an Independent Public Company owned by the Danish Ministry of transport. The prime business area of DSB is railroad operation in Denmark. With this procurement DSB wishes to outsource parts of its IT operation, currently undertaken by DSB itself. The procurement covers, inter alia (1) the provision, establishment and operation of IT infrastructure and business applications, including: data centre services, service desk and end-user services.
(2) the management, administration and operation of IT infrastructure provisioned through third party contracts owned by DSB, including network services and voice services.
(3) the management of the above mentioned third party contracts on behalf of DSB. Application development and maintenance are not part of the services to be procured. Part of the supplier’s responsibility shall be to ensure that data centres, server infrastructure etc. are of such nature and quality that the required service levels of DSB can be met. The supplier may use DSB’s existing data centres under certain conditions. The end user services include development and roll out of images and software packages to client workstations and general maintenance of client workstations and various equipment used by DSB staff and customers, as part of the railroad operations. DSB has entered into a number of contracts concerning delivery of services regarding network, voice and maintenance of equipment and applications with various telecommunications companies and service providers. DSB wishes to continue this approach, but the supplier chosen as a result of this procurement shall undertake the daily management and governance of some of these contracts as part of the outsourcing agreement. The supplier shall advise and assist DSB in various business and infrastructure projects falling within the supplier’s field of business. Transfer of employees will be part of the tender. Currently DSB has approx. 80 staff appointed on an individual or group contract basis (non-civil servants), employed to provide the services that are in scope for the tender. Of these approx. 45 employees are working with IT Data Centre services, approx. 10 with network and voice services, approx. 10 with IT service desk and help desk services and approx. 15 with end user services. The current operations setup and baseline is summarised below (the numbers are indicative only): data centre services — 3 newish data centres, app. Tier2, plus 2 smaller, older ones: 3 000 switch ports, 400 SAN switch ports, 150 rack equivalents,— 500 physical and 500 virtual windows servers, 12 solaris servers, and 100 physical Linux servers,— SAN 300 TB (raw) virtual disk solutions including solid state disks,— Disk based mirrored backup solution equal to 2,5PB tape capacity,— 1 400 SQL databases, 300 server applications, and 40 SAP instances of the modules (ERP/ECC, Portal, BI, SEM, and SolMan) implemented in a windows environment,— 120 Citrix servers (included in the above numbers), with 1 100 concurrent users,— 15 physical and 50 virtual cisco firewalls,— 1 legacy tandem installation, which is under remote service management. End-user services,— 9 300 users (4 300 laptops and 4 400 desktops),— App. 6 000 of the workstations are on an SCCM based image, the rest have been manually installed,
(3) the management of the above mentioned third party contracts on behalf of DSB. Application development and maintenance are not part of the services to be procured. Part of the supplier’s responsibility shall be to ensure that data centres, server infrastructure etc. are of such nature and quality that the required service levels of DSB can be met. The supplier may use DSB’s existing data centres under certain conditions. The end user services include development and roll out of images and software packages to client workstations and general maintenance of client workstations and various equipment used by DSB staff and customers, as part of the railroad operations. DSB has entered into a number of contracts concerning delivery of services regarding network, voice and maintenance of equipment and applications with various telecommunications companies and service providers. DSB wishes to continue this approach, but the supplier chosen as a result of this procurement shall undertake the daily management and governance of some of these contracts as part of the outsourcing agreement. The supplier shall advise and assist DSB in various business and infrastructure projects falling within the supplier’s field of business. Transfer of employees will be part of the tender. Currently DSB has approx. 80 staff appointed on an individual or group contract basis (non-civil servants), employed to provide the services that are in scope for the tender. Of these approx. 45 employees are working with IT Data Centre services, approx. 10 with network and voice services, approx. 10 with IT service desk and help desk services and approx. 15 with end user services. The current operations setup and baseline is summarised below (the numbers are indicative only): data centre services — 3 newish data centres, app. Tier2, plus 2 smaller, older ones: 3 000 switch ports, 400 SAN switch ports, 150 rack equivalents,— 500 physical and 500 virtual windows servers, 12 solaris servers, and 100 physical Linux servers,— SAN 300 TB (raw) virtual disk solutions including solid state disks,— Disk based mirrored backup solution equal to 2,5PB tape capacity,— 1 400 SQL databases, 300 server applications, and 40 SAP instances of the modules (ERP/ECC, Portal, BI, SEM, and SolMan) implemented in a windows environment,— 120 Citrix servers (included in the above numbers), with 1 100 concurrent users,— 15 physical and 50 virtual cisco firewalls,— 1 legacy tandem installation, which is under remote service management. End-user services,— 9 300 users (4 300 laptops and 4 400 desktops),— App. 6 000 of the workstations are on an SCCM based image, the rest have been manually installed,
— 1 500 network printers and 100 other printers,
— 500 units of special equipment on train stations (information monitors, ticket printers etc).
Service Desk,— HP service center based with 7 users,— 95 000 calls / mails are handled per year. Network and voice services, and other contracts (to be administered) the volume of DSB’s key contracts in this field is presently: —— 8 500 mobile phone subscriptions,
Service Desk,— HP service center based with 7 users,— 95 000 calls / mails are handled per year. Network and voice services, and other contracts (to be administered) the volume of DSB’s key contracts in this field is presently: —— 8 500 mobile phone subscriptions,
—— 550 landline subscriptions,
—— 900 PSTN lines,
—— 60 Banedanmark subscriptions,
—— 82 ISDN lines,
—— 30 Sales terminals at private addresses,
—— 1 250 subscriptions to wireless communication, and 780 mobile broad band subscriptions,—— 1 380 ADSL subscriptions,
—— Plus various other service and maintenance contracts related to DSB’s IT operation.
Beskrivelse af mulighederne:
DSB wants the opportunity to renew the agreement with 1 year 2 times. DSB will request a number of options in addition to the requested services within the areas of;
1) customer services regarding other areas of business,
2) expense management,
3) internet services,
4) additional end user services,
5) data centre usage and equipment, and
6) transfer of third party contracts to supplier.
Antal mulige forlængelser: 2
Varighed: 60 måneder
Juridiske, økonomiske, finansielle og tekniske oplysninger Betingelser for deltagelse
Egnethed til at udøve det erhverv:
Please provide information and documentation in the form of an attached service certificate from the Commerce and Companies Agency or a similar authority in the relevant country where the economic operator is established regarding registration number, corporate form or an Article 54 Statement. Please attach a DSB ”Solemn Declaration”.
Please provide information and documentation in the form of an attached service certificate from the Commerce and Companies Agency or a similar authority in the relevant country where the economic operator is established regarding registration number, corporate form or an Article 54 Statement. Please attach a DSB ”Solemn Declaration”.
Økonomisk og finansiel stilling:
Applicants are required to document that the company is financially stable and consequently able to undertake the contract. In order for DSB to assess this, the company is also required to disclose various accounting figures and key figures. The company is required to enclose audited and adopted financial statements for the past two years. If the company is part of a group, the financial statements or audited key figures may be for the parent company if the company (a) is unable to produce financial statements for the past two years (newly established company) or (b) if the company wants its credit assessed based on the financial strength of the parent company. In such case the company must include a parent company guarantee according to which the parent company assumes unlimited liability for the commitments and obligations of the company. Please attach a certificate of suitability from the bank regarding the company’s ability to undertake the contract.
Applicants are required to document that the company is financially stable and consequently able to undertake the contract. In order for DSB to assess this, the company is also required to disclose various accounting figures and key figures. The company is required to enclose audited and adopted financial statements for the past two years. If the company is part of a group, the financial statements or audited key figures may be for the parent company if the company (a) is unable to produce financial statements for the past two years (newly established company) or (b) if the company wants its credit assessed based on the financial strength of the parent company. In such case the company must include a parent company guarantee according to which the parent company assumes unlimited liability for the commitments and obligations of the company. Please attach a certificate of suitability from the bank regarding the company’s ability to undertake the contract.
Teknisk og faglig kompetence:
Please attach a brief presentation of the company and information about the products and services which the company offers within the professional field of this contract. Please state the number of employees in this professional field, specified by relevant countries. Description of experience from current or previous tasks (not older than five years) of a similar nature as this contract. An amplifying document may be attached.
Please attach a brief presentation of the company and information about the products and services which the company offers within the professional field of this contract. Please state the number of employees in this professional field, specified by relevant countries. Description of experience from current or previous tasks (not older than five years) of a similar nature as this contract. An amplifying document may be attached.
Kontraktens udførelse
Krav om deponering og sikkerhedsstillelse: As per the contract documents.
De vigtigste finansieringsbetingelser og betalingsordninger og/eller henvisning til de relevante bestemmelser, der regulerer dem: As per the contract documents.
Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have:
As per the contract documents. No specific legal form. If the award is a group of economic actors (consortium), participants shall assume joint and several liability and appoint a common agent. For the group of economic actors (consortium), the information in III.2 must be given for each company.
Den juridiske form, som den sammenslutning af økonomiske aktører, der skal have kontrakten, skal have
As per the contract documents. No specific legal form. If the award is a group of economic actors (consortium), participants shall assume joint and several liability and appoint a common agent. For the group of economic actors (consortium), the information in III.2 must be given for each company.
Procedure Sprog
Sprog: dansk 🗣️
engelsk 🗣️
Ordregivende myndighed Identitet
Navn på ordregivende myndighed: DSB Koncernen
Hovedaktivitet: Railway_services
Kontakt
Enhed: Allan Duvier Stærmose
Supplerende oplysninger Gennemgå organ
Navn: Klagenævnet for Udbud
Postadresse: Kampmannsgade 1
Postby: København V
Postnummer: 1780
Land: Danmark 🇩🇰
Telefon: +45 33307621📞
Oplysninger om frister for klageprocedurer:
Complaints about the tender procedure must be submitted to review board under § 7 of Law No 492 of 12.5.2010 concerning the enforcement of procurement rules, etc. as follows:
1) Complaints about prequalification decisions: 30 calendar days from the day after the day on which the originator has sent notification to interested applicants who have been prequalified, see Act § 2, paragraph 1, No. 1, if the notification given a brief explanation of the relevant reasons for the decision.
1) Complaints about prequalification decisions: 30 calendar days from the day after the day on which the originator has sent notification to interested applicants who have been prequalified, see Act § 2, paragraph 1, No. 1, if the notification given a brief explanation of the relevant reasons for the decision.
2) Complaints about other decisions: 6 months after contracting authority publishes a notice in the Official Journal that the entity has received a contract from the day after the day on which notice has been published.
Tjeneste, hvorfra der kan indhentes oplysninger om klageproceduren
Navn: Konkurrence- og Forbrugerstyrelsen, Center for Jura og Udbud
Postadresse: Nyrupsgade 30
E-mail: ks@ks.dk📧
Telefon: +45 72268000📞
Internetadresse: http://www.ks.dk🌏
Kilde: OJS 2011/S 072-118574 (2011-04-11)